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Senior Bilingual (FR/ENG) Human Resources Practitioner

Winnipeg, MB
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Published since 2 weeks ago
  • Starting date : 1 position to fill as soon as possible

Job Description
  • Manage Operations from process & measurement standpoint

  • Maintain regular communications with team on departmental and individual level performance expectations

  • Work with client/Account Executive/Onshore team to define process and procedures

  • Set and assess representative’s performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis

  • Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.

  • Ensure performance and attendance issues and addressed promptly and consistently.

  • Assist with scheduling and forecasting of staff to maintain optimal service provided

  • Develop reward and recognition programs for teams

  • Manage escalated customer enquiries / complaints

  • Strong analytical and data management skills

  • Analyse and propose process improvements consistently

  • Strong focus on people

  • Share best practices across the process & facilitate process improvements/cost reduction initiatives

  • Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics

  • Drive Business Excellence

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Qualifications

Basic Qualifications:

  • Minimum of 2 years of experience in human resource or related field.

  • Bilingual in French and English, strong communication skills, written and verbal in both languages

  • A Post Secondary education is required

Preferred Qualifications:

  • Have supervisory knowledge or significant specialist skills have client stakeholder experience and are responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.

  • People management

  • Drives issues to resolution and good problem-solving skills

  • Good interpersonal skills

  • Good administration skills

  • Comfortable with responding to requests from all levels of the organization

  • Team Player

  • Positive Mindset

  • Planning & Organisation skills

  • Motivation Skills

Pay Transparency Info for Job Postings:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Hourly Salary Range

British Columbia/Ontario $25.41 to $49.45

Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined