Security Operations Delivery Excellence Lead

We Are
Accenture Security helps organizations prepare, protect, detect, respond, and recover across the full security lifecycle. Cybersecurity challenges differ across industries and client environments, so we bring global expertise, advanced technologies, and proven delivery models to create integrated solutions tailored to each client’s needs. Whether we’re defending against known attacks, detecting and responding to emerging threats, or operating a full security operations capability, we help clients build cyber resilience so they can grow with confidence.

You Are
You’re a security leader who is energized by outsmarting adversaries and strengthening defenses. You combine deep cyber operations expertise with strong client relationship management, and you can translate technical realities into executive-level insights and decisions. You thrive in a fast-paced, team-oriented environment, bring structure to ambiguity, and lead with a service mindset. You’re comfortable guiding both technical and non-technical stakeholders-especially when stakes are high-while building teams, improving operations, and driving outcomes.

The Work
As a Security Operations Delivery Excellence Lead in Security Operations, you will lead day-to-day SOC delivery for external clients-during service transition and in steady-state (“run”) operations-ensuring consistent, high-quality detection and response outcomes. You will oversee threat monitoring and cyber defense services to protect corporate environments from advanced and targeted attacks. You’ll work closely with SOC analysts, incident responders, engineers, and client stakeholders to strengthen resiliency through detection engineering, threat hunting, intelligence infusion, and continuous improvement.

Key Responsibilities
• Serve as the Service Delivery Leader and SME for SOC operations, ensuring operational excellence and contractual alignment.
• Provide leadership and technical guidance across SIEM platforms, with strong hands-on knowledge of Splunk and Microsoft Sentinel/XDR, including:
o Architecture and operational optimization
o Log source onboarding and integration
o Correlation rule/use-case development and tuning
o Troubleshooting and performance improvements
• Lead and coordinate incident response management, including high-severity incidents, ensuring effective cross-team collaboration between client and Accenture stakeholders.
• Own operational governance including daily operations, escalation management, staffing/resource planning, and service quality.
• Manage and report on contractual performance (KPI/SLA), including weekly/monthly reporting and executive-ready service review materials.
• Build and sustain strong client relationships, acting as a trusted advisor and the senior escalation point.
• Provide executive updates to client leadership on:
o Risk posture and incident trends
o Service performance and operational health
o Improvement roadmap, automation progress, and key decisions required
• Champion continuous service improvement, including process maturity, detection improvements, and automation opportunities.
• Support business development, including RFP/RFI responses, solution shaping, and transition planning.
• Lead people priorities: coaching, performance management, recruiting support, training, retention, and building a culture of learning and accountability.