Network Operations Subject Matter Expert

We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work - we want to connect with you.

WORK YOU’LL DO

Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.

Key Responsibilities:

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).

• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.

• Work includes L1 and L2/ basic and intermediate level troubleshooting.

• Working with cloud architects and infrastructure teams to evaluate application and technology landscape

• Understanding cloud and network best practices combined with guiding principles

• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

• Understands the strategic direction set by senior management as it relates to team goals.

• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.