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Inside Sales Account Representative

Ottawa, ON
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Starting date : 1 position to fill as soon as possible

Job Description

Inside Sales Account Representative professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.

A professional at this position level within Accenture has the following responsibilities:

  • Demonstrate commitment to consultative sales in service of client goals.

  • Manage a portfolio of advertisers of small to medium-sized businesses to grow revenue with higher product savviness.

  • Research and discover fundamental understanding of vertical(s)/market(s) industry and client business models.

  • Identify sales opportunities and provide clients with tailored solution(s) to meet their goal(s)

  • Personalize client recommendations to suit varying needs

  • Improve clients’ experiences by consulting on optimal and appropriate product adoption

  • Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email to frequently assess product performance and provide insights to optimize their advertisements and increase their investments

  • Expectation is to be consistent in exceeding your quarterly targets through high-volume outbound calling. Understanding customers’ business and advertising goals to capture and build market intelligence.

  • Develop expert working knowledge of Social Media advertising solutions (including measurement) and what impacts performance, identify trends and solve problems

  • Share ideas to improve ad products and the customer experience

  • Exhibit curiosity by actively teaching self and others

  • You will be responsible for speaking with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment and/or increase the length of time that a customer will maintain their campaign.

  • Help them optimize what they are already running, reach their advertising goals, optimize their budget by understanding what is working, and offering advice by implementing solutions to help them see improved results and become more confident in using the platform.

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Qualifications

Basic Qualifications

  • Sales Experience: At least 1-year sales experience primarily outbound sales.

  • Overall Work Experience: 3 Years Work Experience or 2 Years Work Experience if a graduate of Sales/Marketing Related Courses

  • High School Diploma or equivalent.

Preferred Qualifications

  • BPO experience preferred.

  • Prior inside sales experience with emphasis on both outbound and inbound calling

  • Has quota-based sales experience with sales impact on performance, quota attainment, and promotion

  • Interest in expanding industry/vertical knowledge through training and certifications

  • Commitment to in-depth, structured sales training and processes

  • Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform

  • Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.

  • Ability to work creatively and analytically in a problem-solving environment

  • Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business

  • Eagerness to contribute in a team-oriented environment

Professional Skill Requirements

  • Knowledge and understanding of advertising

  • Experienced and excellent at building relationships and multi-touch cross/upselling over the course of a relationship

  • Experience working with customers from North America

  • Excellent listening, interpersonal, with a solutions mindset and passion for customer satisfaction

  • Exceptional grammar, typing accuracy, and writing skills

  • Professional sales skills with a strong phone presence solutions mindset and helping nature.

  • Proficiency in computer skills

Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

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