Infrastructure Managed Services Delivery Lead

We are: Accenture’s Infrastructure Services North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology-intensive environments by applying proven design concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work - we want to connect with you.

YOUR ROLE: Infrastructure Managed Services Delivery Lead

WORK YOU’LL DO

Join us in shaping the future of service delivery! You will be a Subject Matter Expert with deep knowledge and experience, possessing influencing and advisory skills. You will engage with multiple teams and contribute to key decisions while providing solutions to problems that apply across various areas. This role is an exciting opportunity to leverage your expertise in Delivery Management and make a significant impact.

As an Infrastructure Managed Services Delivery Lead you will work with client infrastructure owner to drive program objectives. The Infrastructure Managed Services Delivery Lead will provide insights to leading practice and industry considerations. You will conduct regular activities to analyze data, deep dive on pain points, and provide recommendations to continuously improve on service delivery.

Key Responsibilities:

• Manage and operate infrastructure and operations in alignment with service and experience level agreements

• Maintain a reliable and secure IT infrastructure

• Identify opportunities for continual service improvement and enhance operational effectiveness

• Govern ongoing service delivery and implement enhancements.

• Provide advisory services to shape and drive significant, value-led transformation.

• Architect and deliver consulting services focused on next-gen IT models and agile, scalable architectures

• Work with cloud architects and infrastructure teams to evaluate application and technology landscape.

• Develop reference architecture for standard cloud platforms.

• Understand cloud and infrastructure best practices and guiding principles.

WHO WE´RE LOOKING FOR?

• Bachelor’s degree in computer science or in a related discipline

• Minimum 10 years of experience and certification with Public Cloud Service Provider (preference for Google Cloud Platform)

• Minimum 10 years of experience in cloud and hybrid environment

• Experiencing leading large teams spanning both onshore and offshore

• Experience managing service delivery across multi-tower infrastructure domains including Cloud, Data Center, Network, End User, Security, Help Desk, Database, and Middleware.

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. French will be beneficial asset.

NICE TO HAVE:

• Business development experience

• Past experience working for large technology services and consulting organization

• Strong expertise in infrastructure management services

• Proven experience in team leadership and financial management

• Ability to manage and monitor SLAs effectively

• Excellent problem-solving and decision-making skills

• Strong communication and stakeholder management abilities

• French & English language proficiency