Infrastructure & Capital Projects - Change Manager, COM
Accenture
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
- Published on February 12th, 2026
-
Starting date : 1 position to fill as soon as possible
Description
- (Internal Title: Project Management III)
- Lead structured change management for large-scale transit and infrastructure transformation initiatives, ensuring alignment with organizational strategy and delivery priorities
- Drive adoption of enterprise technology platforms and operational systems across diverse stakeholder groups and frontline teams
- Manage end-to-end change management for enterprise system rollouts impacting thousands of users, including readiness planning, role-based training, reinforcement, and resistance mitigation
- Support implementation of digital solutions that improve information management, compliance, process consistency, and delivery efficiency across capital programs
- Translate organizational strategy into actionable transformation roadmaps that strengthen culture, agility, and service delivery
- Guide executive alignment and build commitment across leadership teams and operational stakeholders
- Serve as a trusted advisor to senior transit leaders, supporting navigation through change impacts and transformation challenges
- Build strong partnerships with internal teams including Operations, Technology, HR, Communications, Risk, and Program Delivery
- Support enterprise technology implementations by managing change impacts, adoption planning, and readiness activities
- Partner with business and technical teams to gather requirements, translate user needs, and support solution design and deployment
- Lead change planning for releases, upgrades, and post-implementation optimization to ensure sustained system adoption
- Design and deliver communication and engagement strategies that drive awareness, understanding, and buy-in
- Utilize collaboration and engagement tools (e.g., Mentimeter, workshops, design sessions) to support workforce involvement
- Track adoption and change effectiveness through KPIs, dashboards, and predictive analytics.
- Conduct behavioral driver analysis and workforce assessments to inform change approach
- Identify opportunities for process improvement, automation, and enhanced employee experience.
- Lead change workstreams with strong project management discipline, ensuring quality, governance, and risk management
- Manage dependencies, timelines, and stakeholder coordination across cross-functional programs.
- Lead and mentor project and consulting teams, fostering delivery excellence and professional growth
- Support capability development across the organization by coaching leaders and teams through change
Working Conditions
-
Office-based
- Experience:
- 7-10+ years of experience leading organizational change, enterprise transformation, or systems implementation in infrastructure, transit, or public-sector environments
- Proven success driving adoption and sustained behavioral change for large-scale technology and process initiatives
- Education:
- Degree level education in Change Management or equivalent industry experience evidencing major change program outcomes
- Licenses OR Certifications:
- Prosci Change Management Certification (required/strong asset)
- PMP or Project Management certification (strong asset)
- Skills and Competencies:
- Stakeholder engagement and executive advisory
- Communications and training strategy
- Workforce readiness and adoption measurement
- Resistance management and reinforcement planning
- Governance, compliance, and operational change delivery
- Ability to manage cross-functional teams and deliver measurable transformation outcomes in complex environments.
- Demonstrated ability to build enterprise change capability through guidebooks, training, and change champion networks
- Strong analytical and reporting skills, with experience delivering executive dashboards and adoption insights
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand-new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.
Role Location Annual Salary Range
Ottawa $118,000 to $177,000
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
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