Enterprise AI Support
Accenture
St. Catharines, ON-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on November 11th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
Enterprise AI Support - Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.
As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.
We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6-12 months.
Why Accenture?
At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.
What sets us apart
Competitive starting wage of $19.23/hour and a $2,000 sign-on bonus
Rapid career advancement opportunities within 6-12 months
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
Shift premiums for hours worked after 9:00 p.m., seven days a week
Language premiums up to $4/hour for bilingual customer support (subject to testing and queue assignment)
Full-time schedules (35-44 hours/week) with monthly schedule flexibility based on performance
Annual performance-based salary increases and recognition programs
Spacious, technology-enabled workstations and modern collaboration tools
Professional development with paid training, coaching, and continuous learning opportunities
A sense of community and belonging - with active Employee Resource Groups and volunteer initiatives
What You’ll Do
As a valued member of the Enterprise AI Support team, you will:
Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.
Basic Qualifications
Minimum 1 year of experience in a help desk, technical support, or customer support role
High School Diploma or equivalent
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
Preferred Qualifications
Technical or customer support experience in a digital or SaaS environment
Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
Post-secondary education in Technology, Computer Science, or a related field an asset
Tech-savvy, with the ability to learn and apply new tools quickly
Excellent problem-solving and decision-making abilities
Strong written communication, analytical thinking, and multitasking skills
Professional Skills
Analytical and solution-oriented mindset
Excellent communication and interpersonal skills
Adaptability and flexibility in a fast-paced environment
High attention to detail and precision in troubleshooting
Team player who thrives in a collaborative, high-performing environment
Role Details
Location: St. Catharines, Ontario
Job Type: Full-time (35-44 hours per week)
NOC Code: 22221 (TEER Category 2)
Environment: 24×7 global support - flexibility for evenings/weekends required
Grow with Accenture
Join a team where your curiosity and problem-solving skills make a global impact.
At Accenture, your career development is fast-tracked, your contributions are valued, and your potential is limitless.
#LI-NA-FY25
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
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