Bilingual Senior Coordinator, Pension and Benefits

Learn and understand policies, procedures, and systems, including but not limited to Workday, Workday Time Tracking, STAS or Persona and Kronos

Learn, understand and self-document payroll policies and procedures by self-education through all available tools (NPI, Academy, job aids, training, sharing of internal knowledge, etc.)

Ensure daily tasks are executed within the standard operating procedures and service level agreements 1) Meet the departmental SLA of the team 2) Sharing acquired knowledge with team members 3) Support through the buddy system new hires

Understand and review daily tasks while capturing and reporting concerns of issues to leadership. Find solutions to issues, using judgement to identify the correct solutions and understanding the impact on other departments with the support of leadership teams.

Provide timely recommendations upon analyzing qualitative and quantitative information

Recommend process improvement and identify opportunities to attain efficiencies; seek opportunities to existing processes within the role and assigned tasks.

Be a model of our core values throughout your work.

Promote teamwork to attain departmental goals

Build collaborative relationships within the team to facilitate the flow of information; develop and maintain internal and external business relationships

Provide internal and external customer service to promote the understanding of the payroll support model

Demonstrate commitment; continuously contribute to ideas and remain open to feedback; seek to understand others motivation.