Bilingual HR Service Delivery Associate
Accenture
Winnipeg, MB-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on August 30th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
We are seeking a dedicated and bilingual (French/English) HR Service Delivery Representative to join our People Services team. In this role, you will serve as the first point of contact for HR Programs related to Payroll, Pension, and Benefits for Loblaw colleagues and external partners. You’ll provide exceptional customer service, resolve requests directly when possible, and triage issues to the appropriate Subject Matter Experts for timely resolution.
Key Responsibilities:
Deliver high-quality front-line support to current and former Loblaw colleagues, as well as external vendors and agencies
Respond to inquiries via email, phone, and self-service tools with professionalism and empathy
Support colleagues and Subject Matter Experts through the ServiceNow case management system
Provide guidance and assistance related to Workday functionality and issues
Manage and prioritize a high volume of tasks and inquiries in a collaborative, team-based environment
Contribute to the implementation of new HR processes and improvements
Perform various administrative duties and other tasks as assigned
Basic Qualifications
Minimum of 1 year of experience in a customer service or HR support role
Bilingual in French and English, strong communication skills, written and verbal in both languages
Preferred Qualifications:
Strong communication skills with the ability to clearly explain policies and processes
Exceptional problem-solving, organizational, and time management skills
Ability to work independently and collaboratively in a fast-paced environment
Strong attention to detail and commitment to service excellence
Comfortable communicating with internal teams and third-party service providers
Positive attitude, adaptability, and resilience in the face of change
Proficient with administrative tasks and platforms; previous experience with ServiceNow is a strong asset
Familiarity with Workday or similar HR systems preferred
Must be located in Winnipeg and available to work Monday to Friday, 8 AM - 4 PM CST
#LI-NA-FY25
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.
Requirements
undetermined
undetermined
undetermined
undetermined