This recruiter is online.

This is your chance to shine!

Apply Now

Bilingual HR Service Delivery Associate

Winnipeg, MB
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Starting date : 1 position to fill as soon as possible

Job Description

We are seeking a dedicated and bilingual (French/English) HR Service Delivery Representative to join our People Services team. In this role, you will serve as the first point of contact for HR Programs related to Payroll, Pension, and Benefits for Loblaw colleagues and external partners. You’ll provide exceptional customer service, resolve requests directly when possible, and triage issues to the appropriate Subject Matter Experts for timely resolution.

Key Responsibilities:

  • Deliver high-quality front-line support to current and former Loblaw colleagues, as well as external vendors and agencies

  • Respond to inquiries via email, phone, and self-service tools with professionalism and empathy

  • Support colleagues and Subject Matter Experts through the ServiceNow case management system

  • Provide guidance and assistance related to Workday functionality and issues

  • Manage and prioritize a high volume of tasks and inquiries in a collaborative, team-based environment

  • Contribute to the implementation of new HR processes and improvements

  • Perform various administrative duties and other tasks as assigned

show more show less
Qualifications

Basic Qualifications

  • Minimum of 1 year of experience in a customer service or HR support role

  • Bilingual in French and English, strong communication skills, written and verbal in both languages

Preferred Qualifications:

  • Strong communication skills with the ability to clearly explain policies and processes

  • Exceptional problem-solving, organizational, and time management skills

  • Ability to work independently and collaboratively in a fast-paced environment

  • Strong attention to detail and commitment to service excellence

  • Comfortable communicating with internal teams and third-party service providers

  • Positive attitude, adaptability, and resilience in the face of change

  • Proficient with administrative tasks and platforms; previous experience with ServiceNow is a strong asset

  • Familiarity with Workday or similar HR systems preferred

Must be located in Winnipeg and available to work Monday to Friday, 8 AM - 4 PM CST

#LI-NA-FY25

Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

Apply Now
Register for Job Alerts
Share
Share
Job Link:
Copy

Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined