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Bilingual (FR/ENG) Human Resources Practitioner

Winnipeg, MB
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Starting date : 1 position to fill as soon as possible

Job Description
  • Provide recruitment and onboarding support to new employees

  • Updating personal records (Address, Name, emergency contact details) of the employees

  • Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.

  • Helping employees obtain their verification of employment

  • Helping hiring managers in the recruitment process

  • Manage employee grievance queries

  • Administer or change benefits, health plans, retirement plans, etc.

  • Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

  • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Strive and achieve SLA target and business outcome indicators defined by the client

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing tool

  • Walk customers/ Provide navigational support on self service portal

  • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

  • Place outbound calls to customers when required in line with Client / Company guidelines

  • Work productively whilst maintaining exceptional call/data quality standards in line with targets

  • Contribute to the team through open and regular communication with peers / supervisors

  • Adhere to all company or departmental policies and procedures (personnel and operational)

  • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

  • Maintain regular and punctual attendance in line with company policies and procedures

  • Minimise customer complaints and escalations by providing exceptional service and call control

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Qualifications
Basic Qualifications:
  • 1-2 years of analyst experience

  • Bilingual in French and English, strong communication skills, written and verbal in both languages

  • A Post Secondary education is required

Preferred Qualifications:
  • Graduates with sound technical knowledge in operational activities and are responsible for the performance of duties as indicated in the procedure’s manual.

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, and Microsoft Office Suite

  • Good technical aptitude with an ability to learn quickly

  • Typing speed - 50 words per minute

  • Able to work on a flexible basis as determined by the business needs

  • Ability to work under pressure

  • Team worker

  • Positive Attitude

  • Quick Learner

  • Punctual and Disciplined

  • Good Communication skills

  • Customer Focussed

  • Results driven

  • High standards of Integrity

  • Attention to detail

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location Hourly Salary Range

British Columbia/Ontario $18.65 to $32.45

Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined