Bilingual Customer Service Representative
Accenture
Fredericton, NB-
Number of positions available : 1
- Salary To be discussed
- Full time
- Published on July 25th, 2025
-
Starting date : 1 position to fill as soon as possible
Description
THE WORK: Join our dynamic team and be part of a vibrant environment where you will be building knowledge and supporting the team. Participate in problem-solving discussions to enhance our services and customer experience. Exciting challenges await you! Log customer requests, troubleshoot, and document to ensure accuracy. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer-specific business environment. Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Service Management. A minimum of 0 years of experience in relevant related skills. High School Diploma/GED in relevant field of studies. Bilingual (french/english) BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Experience Management Experience in Banking/Payments Industry
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Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
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