Application Support Engineer - One Stream

We are:

The Advanced Technology Centers (ATCs) are the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000 people across 24 countries, ATCs provide our clients with seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make a tremendous impact in solving our clients’ business problems by leveraging innovation, intelligence, industry insights, new IT, and new technology skills. With the global environment changing at a faster pace, our clients are facing unprecedented challenges, and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people:

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges.

You Are

A detail-oriented and proactive Application Support Engineer with strong problem-solving skills and a collaborative mindset. You act as a software detective, identifying and resolving issues across multiple components of critical business systems.

You are comfortable taking ownership of complex situations, guiding team decisions, and engaging with cross-functional teams to ensure system reliability and continuous improvement. You bring deep expertise in OneStream and a solid foundation in troubleshooting, remediation, and engineering support

The Work

You will play a key role in maintaining and enhancing critical business applications by diagnosing issues, driving resolutions, and improving overall system performance.

Working closely with multiple teams, you will contribute to decision-making, optimize support processes, and ensure high-quality service delivery across the organization.

Responsibilities:

• Act as a software detective to identify, troubleshoot, and resolve issues across multiple application components.

• Provide expert-level support for OneStream (SmartCPM and Financial Data Quality), ensuring system reliability and performance.

• Collaborate with cross-functional teams to diagnose complex issues and implement effective solutions.

• Take ownership of team decisions and contribute to key discussions impacting application support strategy.

• Lead and guide team members by sharing knowledge, best practices, and providing technical support.

• Analyze recurring issues and propose improvements to enhance system stability and support efficiency.

• Contribute to continuous improvement of support processes, tools, and service delivery models.

• Engage with stakeholders to improve workflows and optimize system performance.

• This role is located in one of the following locations (Montreal or Mississauga) and will require on-site 3 days per week.

Here’s What You Need:

• Bachelor’s degree or completion of a college program in a related discipline

• Expert proficiency in OneStream SmartCPM.

• Advanced proficiency in OneStream Financial Data Quality.

• Strong experience in application remediation, IT troubleshooting, and engineering support.

• Ability to diagnose complex software issues and deliver timely, effective resolutions.

• Strong collaboration and stakeholder management skills across multiple teams.

• Experience in supporting critical business systems in a fast-paced environment.

• Continuous improvement mindset with the ability to identify patterns and recommend solutions.

• Strong communication skills and ability to influence decisions and drive outcomes

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range
British Columbia/Ontario $69,450 to $119,450

Mississauga, Ontario

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

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