Parts advisor

Reporting to Service Manager, the Parts advisor is responsible for ensuring the distribution and/or availability of parts when technicians start work in the department. He/she will be responsible for tendering bids, creating options, and updating them for the sales department. He is also responsible for communicating the department's needs to the purchasing department. He/she contributes to the implementation and realization of the company's mission, orientations, values, and objectives.

MAIN RESPONSIBILITIES/TASKS

• Maintain an internal customer satisfaction rate of over 80%;
• Minimize parts shortages prior to production start-up;
• Take the initiative to find parts when a customer in the garage has a major breakdown.
• Create and update useful options for the sales department as needed;
• Issue insurance estimates for damaged vehicles;
• Manage calls for tenders from sales;
• Maintain a clean and safe working environment;
• Replace or support co-workers;
• Assist in receiving and shipping merchandise as required;
• Share new ideas for improvement with department staff;
• Ensure departmental profitability targets are met;
• Contribute to the collective effort of the department and the company;
• May be called upon to assume any responsibility within his or her area of competence, as required or requested by his or her immediate superior.

Procurement

• Plan work orders according to vehicle delivery dates;
• Collaborate with the purchasing department to ensure the supply of products required for work orders;
• Monitor purchasing to maintain low inventory levels without compromising vehicle delivery times;
• Work with the sales department to plan purchase orders;
• Provide equipment to technicians;
• Master computerized parts search tools;
• Pass on details of specific department requirements to the buyer;
• Ensure that in-house parts requests are invoiced on the after-sales service repair order;
• Collect payments from retail customers;
• Prepare documentation for parts return or recycling;
• Notify foreman upon receipt of parts on order;
• Keep abreast of all new and updated products;
• Participate in departmental housekeeping (2 times a year);
• Prepare PDI kits.

Inventory control

• Manage the daily issue of parts for the department;
• Place supply orders for the department;
• Follow up outstanding inventory orders with purchasing on a weekly basis;
• Manage inventory levels on the floor;
• Maintain inventory and order.