Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
The Field Service Coordinator plays a critical role in supporting CI (Capital Initiatives), Store Teams and Contractors by driving timely issue resolution and ensuring successful project execution in stores. Serving as the key liaison between Field Capital Project Managers ,field teams, contractors and cross-functional partners, the Field Service Coordinator drives operational efficiency by identifying, escalating, and resolving execution issues with urgency and precision. This role requires strong communication skills in both English and French, a sharp attention to detail, and a customer-first mindset to continuously improve the execution process and deliver high quality output. The successful candidate will be located at SSC in Toronto but needs to be be fully bilingual to support teams in French Speaking Provinces effectively.
Key Responsibilities:
- Serve as the primary point of contact for identifying, tracking, escalating, and resolving CI project-related issues.
- Monitor and manage issue logs within Compass to ensure transparency and alignment with FCPM(Field Capital Project Manager) and IPM (Implementation Planning Manager)
- Conduct root cause analysis of issues and contribute to continuous improvement initiatives focused on planning and resolution processes.
- Facilitate timely, clear communication among cross-functional teams including Visual Merchandising, Space Planning & Analytics, Store Planning, Consolidation & Logistics, Fixture Design, and Procurement.
- Prepare and present regular status reports detailing issue progress and potential impacts on CI project timelines.
- Proactively follow up on unresolved project deficiencies to ensure stakeholder (Contractor) accountability and timely resolution.
- Prioritize and escalate critical issues that threaten project deliverables, safety, or the overall customer experience.
- Leverage tools such as SAP, Compass, Layouts, Planograms, ePOP, and Article Lookup to support issue resolution and enable data-driven decision-making.
- Approve component orders and coordinate with Procurement to expedite materials when necessary.
- Manage multiple projects in both English and French, communicating effectively in both written and verbal French.
Competencies:
- Customer Focused
- Detail-Oriented
- Sense of Urgency
- Cross Functional Collaboration
- Analytical Thinking
- Communication
Skills:
- Excellent Written and Verbal Communication in both English and French: Able to convey updates clearly to all levels of stakeholders and provide accurate bilingual documentation.
- Strong Organizational Skills: Capable of managing multiple issues and priorities simultaneously while maintaining follow-through.
- Technical Proficiency: Comfortable working with tools such as SAP, Compass, Planograms, Layouts, and other internal systems.
- Problem-Solving: Applies logical thinking and available data to resolve issues quickly and effectively.
- Collaboration & Teamwork: Builds strong working relationships across functions, fostering an environment of mutual respect and shared ownership.
- Reporting & Trend Analysis: Able to identify recurring issues and communicate trends to influence process improvements.
- Proactive and Adaptable: Demonstrates natural curiosity and thrives under tight deadlines with a proactive mindset.
- Strong bilingual (French and English) communication skills: both written and spoken, essential for the Quebec market.
- Knowledge of store racking components
Direct Manager/Direct Reports:
- Reports to Manager, Field Construction
- This role does not have direct reports
Travel Requirements:
- Limited GTA Travel
Physical Requirements:
- Extended Sitting
- Repetitive Tasks
Hybrid Work:
- Flex
Working Conditions:
- Working in an office setting: computer work, camera on virtual meetings, in person meetings at the Store Support Center, Innovation Center, Stores
Minimum Years of Work Experience:
- Retail experience an asset
Other Requirements/Assets:
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Ability to generate actionable reports and insights to support proactive decision-making
- General Construction Knowledge is an asset
