Public Sector Support Specialist

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team. The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.

What you’ll do:

· Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.

· Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.

· Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.

· Build strong relationships with sales reps, vendors, customers, and other co-workers.

· Work effectively with other departments to collaborate and focus on creating the best possible customer experience.

· Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.

· Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.

· Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.

· As a team, collaboratively work together to decrease escalations and reduce customer risk.

· Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.

· Perform complex contract management.

· Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.

· Can effectively facilitate interaction between customers and vendors/manufacturers.

What you’ll bring to the table:

· 2+ years of customer service experience.

· 2+ years of sales experience

· A high level of commitment to exceptional customer service and relationship building

· Strong written and verbal communication skills

· Strong problem solving, organizational and interpersonal skills

· The ability to work both individually and in a team environment

· The ability to work in a very fast-paced sales environment

· Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint

· Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.

· Proficiency in Salesforce an asset

· Highschool diploma or equivalent, preferred