Global AI Platforms, Program Manager

The Program Manager, AI Platforms is accountable for end-to-end delivery of the Global AI Platforms roadmap, translating AI strategy and platform vision into measurable business value, scalable capabilities, and repeatable outcomes across the enterprise.

They will be accountable for how platform initiatives are planned, sequenced, governed, and delivered-ensuring that AI platform investments accelerate time to value, enable responsible innovation, and support the shift from project-led delivery to a product-led operating model.

The Program Manager works in close partnership with AI leaders, technology teams, AI governance and risk functions, and business stakeholders to ensure that Global AI Platforms are delivered as reliable, secure, and reusable enterprise capabilities. AI is treated as a value enabler, with success measured by efficiency, innovation, outcomes, and realized benefits.

The Program Manager reports to the Global Product Owner, AI Platforms, and plays a critical role in shaping how Manulife scales AI safely, efficiently, and globally.

Position Responsibilities:

AI Platform Program Leadership & Value Delivery

• Own delivery of the Global AI Platform roadmap, ensuring alignment to enterprise strategy and the ambition to unlock significant AI-driven value.
• Translate platform vision and technical capabilities into clear delivery plans, milestones, and outcomes tied to business value.
• Maintain a strong value-delivery orientation, ensuring platform initiatives enable measurable improvements such as faster time-to-market, reduced delivery friction, cost optimization, and increased efficiency.
• Drive prioritization decisions based on enterprise impact, reuse potential, and scalability, not local optimization.

Integrated Delivery & Execution

• Manage delivery of the Global AI Platform as a foundational enterprise capability, shifting the organization from isolated AI initiatives to cohesive, scalable, product-led execution.
• Lead delivery of golden pathways across highly interconnected AI platform domains-including agent orchestration, integrated AI delivery, and automated governance-ensuring they evolve as a single, coherent system rather than isolated solutions.
• Accelerate the transition from idea to impact, enabling teams to move from intent to production faster by reducing friction, standardizing patterns, and embedding AI-native delivery practices.
• Partner deeply with engineering, architecture, and product leaders to reshape how AI solutions are built, ensuring platform capabilities are composable, reusable, and continuously improving through InnerSource contribution.
• Drive delivery excellence by ensuring solutions built on the platform are enterprise-ready by design-secure, resilient, performant, and governed-so teams can innovate at speed without re-solving foundational concerns.
• Actively surface and resolve systemic constraints-technical, organizational, or process-related-that limit scale, throughput, or value realization.
• Establish delivery rhythms, metrics, and feedback loops that emphasize outcomes over outputs, focusing on adoption, reuse, developer productivity, and measurable business impact.
• Enable a step-change in execution maturity by embedding learning, iteration, and continuous improvement into how AI platform capabilities are delivered and evolved.

Technical Fluency & AI Enablement

• Bring strong technical fluency across AI platforms, creator tooling, agent-based architectures, and modern cloud-native delivery to effectively steward a development platform that enables others to build AI‑first applications.
• Understand the end-to-end AI application development lifecycle-from intent and design through build, deployment, governance, and operations-so platform capabilities are shaped around real creator and business needs.
• Act as a translator between platform contributors and consuming teams, ensuring platform abstractions, APIs, and tooling accelerate development rather than introduce friction.
• Champion and operationalize an InnerSource development model, enabling teams across segments and functions to contribute to, extend, and reuse shared AI platform capabilities.
• Establish clear contribution patterns, standards, and feedback loops so the platform evolves through community-driven improvement while maintaining enterprise consistency and quality.
• Enable a growing population of AI creators-from professional developers to advanced business technologists-by reducing cognitive load and embedding best practices into the platform by default.
• Stay current on emerging AI development paradigms (e.g., agent frameworks, orchestration, AI-assisted development) and apply them pragmatically to improve developer productivity and solution quality.
• Reinforce the platform’s role as a force multiplier, where AI and automation collapse the gap between intent and implementation, enabling teams to deliver high-quality, governed AI solutions faster and at scale.

Governance, Risk & Responsible AI

• Ensure platform delivery aligns with Responsible AI, security, privacy, and risk management standards, partnering with centralized governance teams.
• Support the vision of “governance as an enabler” by embedding pathway that by design enable controls, evidence, and compliance into delivery processes.
• Ensure the “safe path is the fast path” by enabling teams to innovate confidently within standardized guardrails.

Operating Model & Change Leadership

• Shift to a product-led, InnerSource operating model, enabling teams to build locally and scale globally.
• Promote reuse, shared ownership, and contribution to common platform capabilities.
• Drive transparency through clear communication, outcome-focused reporting, and disciplined program governance.
• Act as a visible change leader, helping teams navigate ambiguity while maintaining delivery momentum.

Qualifications:

Experience

• Experience leading complex, cross-functional programs within large, regulated, or global organizations.
• Experience delivering internal development platforms or shared enterprise capabilities, preferably involving AI, data, or cloud technologies.
• Hands-on experience working with AI-enabled or data-driven initiative, in close partnership with technology teams.
• Demonstrated success driving programs with a clear value realization focus, not only delivery of outputs.

Capabilities

• Understanding of AI platform concepts, including agents, orchestration, governance, and lifecycle management.
• Ability to translate strategic AI vision into executable delivery plans.
• High level of comfort operating in transformational environments.
• Excellent stakeholder management and influencing skills.

Leadership Attributes

• Passion for new and emerging technologies, especially AI, paired with pragmatic delivery discipline.
• Enterprise mindset focused on scale, reuse, and sustainable value creation.
• Credible, trusted delivery leader who brings structure, clarity, and momentum.
• Change agent who can align diverse teams around a shared platform vision and outcomes.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

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Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à hr@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.