Director of Engineering, Digital Channels

About Manulife Bank Technology Manulife is a leading international financial services provider, helping people make decisions easier and lives better. At Manulife Bank Technology, we are reimagining digital banking in Canada. Our mission is to deliver secure, scalable, and customer-centric platforms that power everyday advisor and banking experiences. We operate with a cloud-first mentality, agile delivery practices, and a commitment to engineering excellence.

We are seeking a transformative engineering leader to join as Director of Engineering, Digital Channels for our Digital Servicing Agile Release Train (ART), which includes mobile and online banking applications and delivery initiatives supporting our Cards, Deposits, Mortgage and Specialized Lending businesses.

This is a pivotal leadership role for someone who thrives on driving cultural change, building high-performing teams, and delivering innovative solutions. You will be responsible for shaping the engineering culture-modeling modern practices, fostering technical excellence, and inspiring teams to build like top-tier digital bank.

Position Responsibilities:

• Own the engineering strategy for omnichannel capabilities, ensuring tight integration across mobile, online banking, and customer servicing systems.
• Drive execution of strategic omnichannel initiatives aligned to customer experience, revenue growth, and operational efficiency, while managing delivery timelines, dependencies, and risks.
• Analyze customer behavior, journey data, and system performance to find opportunities for optimization, innovation, and continuous improvement across the end-to-end customer lifecycle.
• Lead and scale multi-disciplinary engineering teams across mobile and online/web channels supporting digital servicing and lending, to deliver seamless omnichannel customer experiences across digital and physical touchpoints.
• Champion a modern engineering culture rooted in innovation, accountability, and continuous improvement-drawing inspiration from leading tech organizations
• Drive delivery of pivotal initiatives across retail banking, mortgage and specialized lending, ensuring alignment with business outcomes and customer needs.
• Serve as a hands-on technical leader, guiding architectural decisions, evaluating emerging technologies, and ensuring engineering rigor, scalability, performance, and cost efficiency across all omnichannel platforms.
• Partner closely with Business product, Delivery, Architecture (Bank, Segment), and enterprise teams to translate customer and business needs into scalable, secure, and high-performing omnichannel solutions.
• Own production reliability, technical debt management, and CI/CD pipelines, ensuring high availability, resilience, and rapid, high-quality software delivery across all channels.
• Mentor and develop engineering leaders and talent, building hard-working teams with a strong focus on learning, growth, and succession planning.
• Know the latest omnichannel, retail, and digital commerce trends and guidelines, translating insights into actionable improvements and measurable business impact.

Required Qualifications:

• Proven experience leading engineering teams in banking or financial services, ideally with exposure to digital channels and lending platforms.
• 10+ years of progressive leadership in software engineering, including experience managing managers and senior technical contributors.
• Deep expertise in modern engineering practices-cloud-native development, CI/CD, DevOps, test automation, and agile delivery.
• Demonstrated success in driving engineering culture transformation within complex organizations.
• Passion for innovation and experimentation, with a strong understanding of how emerging technologies (e.g., generative AI, edge computing) can be applied to solve business problems.
• Strong technical acumen-able to engage in architectural discussions, challenge assumptions, and guide teams toward scalable solutions.
• Exceptional communication and stakeholder management skills, with the ability to influence across AVP+ levels.
• A growth mindset, resilience in the face of ambiguity, and a bias toward action.

Preferred Qualifications:

Strategic & Leadership Technical Skills

• Technical Roadmap Development: Translating business goals (e.g., "Buy Online, Pick Up In-Store") into actionable, phased technical roadmaps.
• Vendor Management & Evaluation: Assessing and integrating third-party SaaS solutions and technologies.
• Performance Metrics & Monitoring: Implementing observability tools (e.g., Datadog, Splunk) to monitor system health across the entire omnichannel stack.
• AI/ML Application: Understanding how to apply machine learning for personalization, search, and demand forecasting.

Technical Expertise

• Deep expertise in Java-based enterprise systems, including microservices architectures
• Strong experience designing and consuming RESTful APIs
• Working knowledge of modern JVM-based languages, including Apache Groovy
• Experience building and supporting batch processing solutions

Platforms, Data & Cloud

• Advanced experience operating and supporting applications on Linux-based platforms
• Strong understanding of relational database technologies and SQL
• Hands-on experience designing and deploying cloud-based solutions in Azure and/or AWS environments

Agile Delivery & Ways of Working

• Proven leadership in Agile delivery environments, driving predictable outcomes and continuous improvement
• Experience bringing to bear JIRA and Confluence to support planning, delivery transparency, and documentation

DevOps, CI/CD & Automation

• Confirmed experience leading teams that implement and maintain CI/CD pipelines
• Strong working knowledge of modern DevOps tools and practices, including:
• Azure DevOps (ADO) and Jenkins
• Git-based source control (GitHub and/or Bitbucket)
• Containerization using Docker
• Experience embedding automation and quality controls throughout the SDLC

Modern Engineering Tooling

• Familiarity with industry-standard tools for:
• Code quality and security (e.g., SonarQube)
• Artifact and dependency management (Nexus, Artifactory)
• Build and automation tools (Maven, Ant)
• Shell scripting for automation and operational efficiency

Salesforce Engineering (Asset)

• Experience working with Salesforce CLI tooling (mdapi, source, data, SFDX) within enterprise delivery environments

Business Enablement & Productivity

• Proficiency with Microsoft Office for executive-level communication and reporting
• Experience producing technical diagrams and documentation using MS Visio
• Understanding of project planning and dependency management using MS Project

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région de référence du salaire

Modalités de travail

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.