Service Representative to process incoming payments for a banking client - 88005

Duration: 6 months (Possibility of Extension)

Location: Mississauga, Hybrid (with 1 day per week mandatory requirement)

Hours of Operation: rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines. Remote working model with 1 day per week on-site mandatory (Mondays)

Line of Business: Payments Processing

Hourly Pay Range: $20/- to $28/- per hour

Role Mandate:

This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

Team Culture:

This group operates in a true “productivity” area- working with efficiency and speed is the main goal. The team works together to ensure each wire payment in their queue is completed by EOD - as such, they rely on one another to work together and adhere to deadlines.

This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers) in Montreal

Role Responsibilities Include (but are not limited to):

• Repairing wire payments

• Ensuring wire payments are processed with no process errors

• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account

• Working through their request queue with both speed and accuracy

Must-Have Skills:

• Excellent typing skills- a speed of 50 words/minute at minimum

• Superb typing accuracy

• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers

• Willingness to learn

• Strong work ethic

Nice to Have Skills:

• Previous financial teller experience is a nice plus

• Previous service rep experience for a banking client

• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage

Educational Background:

• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background

Interview timeline: Week of April 20th

Interview Process: Microsoft Teams Meeting invite.