Service Rep/Service Officer - 81672

Position Title: Service Rep/Service Officer

LOB: Payments Processing

Location: Mississauga Hybrid - currently one day, moving to 2 days in office/month. Must be able to travel to office on their start date for training.

Duration: Until 31 Oct 2026

Working Hours: Assigned rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines.

Role Mandate:

This group receives and processes incoming payments from other entities worldwide electronically. The focus of these individuals will be to repair incoming payments by reviewing, analyzing and using various tools to determine if the wire can be routed accurately. Officers are measured on Several KPI’s including 2 core ones: Productivity and Accuracy within Operations environment

Role Responsibilities Include (but are not limited to):

• Repairing wire payments

• Ensuring wire payments are processed with no process errors

• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer’s bank account

• Working through their request queue with both speed and accuracy

Must-Have Skills:

• Excellent typing skills- a speed of 50 words/minute at minimum

• Superb typing accuracy

• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers

• Willingness to learn

• Strong work ethic

Nice to Have Skills:

• Previous financial teller experience is a nice plus

• Previous service rep experience for a banking client

• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage

• Prior wires experience

• Experience with problem solving/analysis in a fast paced work environment

Educational Background:

• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background

Interview Process:

1 round over teams with the HM and another team member, 45 minutes.