Senior Windows Support Engineer to provide ongoing level 2 technical support in a critical Windows Server environment for a crown corporation client

Our valued crown corporation client is seeking a Senior Windows Support Engineer to provide ongoing level 2 technical support in a critical Windows Server environment for a crown corporation client

1-year contract in Ottawa, ON (Hybrid - 2 days/week on-site). 7.5 hours per day, Monday to Friday. The selected candidate must be eligible for a clearance which requires a minimum of the last 5 years spent in Canada.

Responsibilities:

• Provide direct support to projects and platform operations, deploying, maintaining, and upgrading our Windows server environment, both on-premises and cloud
• Provide ongoing level 2 technical support, maintenance, and improvement to the Bank’s current environments
• Provide direct support through a ticketing system to application owners, developers, and related internal and external teams
• Create thorough and detailed documentation (SOPs) of all changes, upgrades, procedures, user/vendor interactions, and root cause analyses
• Recommend ways to improve performance, quality, and efficiency

Must-have Skills

• 3+ years of relevant work experience with supporting critical applications in a hybrid (on-prem/Azure) environment
• 2+ years of demonstrated experience in Windows Server systems, with solid abilities in administering Microsoft Group Policies and Microsoft SCCM
• 2+ years of demonstrated ability to develop and support Infrastructure as Code (IAC) with tools such as Ansible, Terraform, Azure, etc.
• 2+ years of demonstrated experience in performance and capacity monitoring for critical servers
• Demonstrated ability to make technical decisions needed to support a multi-tiered large-scale highly isolated production environment
• Demonstrated knowledge of a scripting language, such as Ansible playbooks, PowerShell or Python
• Demonstrated experience with the maintenance and upgrading of Windows 2008 - Windows 2019 Server Environments
• Demonstrated advanced understanding of Windows server support
• Demonstrated ability to create automation scripts, deploy orchestration and automation processes and products

Nice-to-have Skills

• Demonstrated experience working with Change Management policies
• Demonstrated experience in creating documentation, Visio Diagrams, support documents, Knowledge Transfer sessions