Senior ServiceNow Performance Analytics & Reporting Developer - 5473

Senior ServiceNow Performance Analytics & Reporting Developer

Duration: 12-week contract

Location: Hybrid position; 1-2 days in office based in ON

Overview:

A successful candidate will act as the Performance Analytics & Reporting subject matter expert and perform ServiceNow developer responsibilities and understand business and technical terminology around Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc. harnessing the vast data in our ServiceNow platform to perform near real-time risk analytics.

Responsibilities:

• Lead the strategy and development of a series of near real-time data driven risk analytics based on a Technology & Cyber Risk Performance Analytics roadmap as well as the maturing of ServiceNow Reporting and Performance Analytics capabilities, expertise, best practices, and solutions

• Work with multiple stakeholders across the Technology & Cyber Risk team to understand business needs, anticipate future reporting needs & design scenarios in line with overall strategy for the team

• Develop, organize and conduct (regularly) process / training workshops for both the TCRM team, along with the ServiceNow operational reporting team

• Advise stakeholders on dashboards, reporting options and KPI best practices

• Research new capabilities in line with latest industry trends from both technology and user innovation perspective

• Perform system development directly related to Performance Analytics

• Conduct integration testing

• Accountable to ensure deliverables to stakeholders are complete, consistent, high-quality, on-time, and deliver valued outcomes

• Hands-on development of dashboards, widgets, indicators and breakdowns

Position Breakdown:

• 75% - Performance Analytics system development and Dashboard and Reporting development

• 20% - Development of process & training workshops / transition

• 5% - Documentation

Must Have Skills:

• Experience in Web Service Integrations using REST
• Experience in relational database systems and database queries
• Experience with ServiceNow - Performance Analytics
• UIBuilder
• ServiceNow API experience including REST, SOAP and MID server APIs
• 2-3 years of experience in business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• Experience in development languages, specifically JavaScript, XML, and HTML/CSS
• Excellent presentation skills
• Working knowledge of Business Analytics and Reporting