Senior Salesforce Salesforce SME/ technical solutioning lead to digitize and integrate systems along the Client Lifecycle for wholesale banking - 37614

Senior Salesforce Salesforce SME/ technical solutioning lead to digitize and integrate systems along the Client Lifecycle for wholesale banking - 37614

Location Address: Hybrid (1 day/week)- Toronto

Contract Duration: 6 months (High Chance of Extension)

Schedule Hours: 37.5 hrs per week

Story Behind the Need

• Business group: The CRM Global Technology Applications team supporting Global Banking & Markets Wholesale clients.
• Project: We are embarking on a Salesforce project to digitize and integrate systems along the Client Lifecycle for wholesale banking. You will be responsible for working with consultants and business stakeholders to design and build the workflow and system integrations required. You will remove barriers throughout the project enabling the development and deployment of quality solutions that meet these requirements
• Reason for request: Project in need of active support for new initiatives

Typical Day in Role / Responsibilities:

• Work closely with end users, and business teams to understand business needs, conduct gap analysis and requirements assessments as needed
• Partner with Architecture on understanding the design and integration
• Create impact analysis document, User stories, Design workflows for implementation
• Deliver and enhance new and current solutions and applications
• Be involved in the full life cycle of a project, responsible for producing actionable and complete specifications, writing production quality code, and implementation
• Understand existing database schema, identify gaps and recommend solutions
• Design test sets and automate where possible, including functional and non-functional testing, regression testing as well as performance testing
• Support the solution in production (as needed)
• Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
• Effectively communicate with technical and non-technical audiences
• Coach and train end users (as needed).
• Participate and run SCRUM Meetings (as needed).

Must Have Skills:

• 10+ years’ experience as a BSA, with 3+ years’ experience as a technical lead
• 2+ years’ recent experience with Salesforce CRM
• Recent experience writing intermediate SQL/SoQL queries
• Capital markets and global banking experience is required

Nice-To-Have Skills:

• Financial services experience is a plus around AML, KYC, and/or Compliance

Best vs average: The ideal candidate will have very strong Salesforce experience. They would be a strong technical lead (not a people manager), who has significant experience with integration and enterprise level solutioning. Candidates will be data oriented.

Degrees or certifications:

• Bachelor's degree in a technical field (logical reasoning) such as computer science, computer engineering or related field. If not from a technical field, please ensure they have sufficient experience in similar roles supporting integration.
• Salesforce Certifications is highly preferred (Salesforce Admin is a plus)

Structure and Format:

- 1st round: Video interview, panel discussion (technical and behavioral), 45-60mins

- 2nd round: Interview with Director (as needed), 30 mins

• Hiring Manager’s availability to interview: ASAP

Additional Notes:

- This is not a people management role, we are seeking a Salesforce SME/ technical solutioning lead

- Lead title is not required so long as scope of work in recent roles matches level of request