Senior Salesforce Product Owner - 37862

Senior Salesforce Product Owner - 37862

Location Address: Toronto

Hybrid: 3 days in-office (will increase to 4 days in future)

Anchor days: Tuesday, Thursday (Flexible)

Contract Duration: ASAP - 02/27/2026

Possibility of extension: yes, based on performance and business needs

Conversion to FTE: yes, based on performance and business needs

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: GBM Client Insights & Analytics

Project: The GBM Client Insights & Analytics team is looking for a driven and ambitious individual looking to make an impactful difference on the Salesforce Platform leveraged by our Global Banking & Markets business. As the Salesforce program is developed and grows, this individual will be given the opportunity to build something that creates significant change to how business is done today.

The Product Owner will assume ownership for the development and strategic roadmap of workstreams in the Salesforce CRM, with particular focus on Client Lifecycle Management. They will ensure that the deliverables are aligned to the business strategy and deliver on the expected business case benefits.

Reason: To execute the following tasks

- Overall project management for the Client Lifecycle Management project

- Project delivery

- Business requirement documentation

- UAT execution

- Project reporting

- Stakeholder facilitation

- Administrative tasks

Key Accountabilities

• Develop and maintain a detailed prioritized product backlog in concert with other Product Owners; prioritize and sequence the Backlog according to business value/ROI.

• Establish relationships with key partners to ensure their requirements are translated into the right technology solutions.

• Facilitate problem solving as required, working closely with design, development and delivery teams on implementation challenges.

• Design and deliver comprehensive training programs for end users, ensuring they are equipped with the necessary knowledge and skills to effectively utilize the Salesforce platform.

• Lead change management stream to ensure smooth delivery of functional improvements, roadmap items and broader rollout of workflows to front and middle office teams

• Engage with analytics teams to establish, measure and analyze key performance indicators (KPIs) for new features.

• Engage with Business Lead and effectively communicate product release contents and expected product capabilities/customer journey.

• Communicates status externally to the other POs and project stakeholders.

• Lead cross-functional teams, without direct authority, including IT&S and Operations and ensure effective deployment of resources by:

o Ensuring that expectations, accountabilities, objectives and goals are effectively communicated

o Build team competence with partner support and endorsement

o Timely communicating to multiple stakeholders on progress and issues

o Resolving issues between team members/stakeholders to meet objectives / overcoming obstacles/guiding to alternatives, if required.

o Reporting to senior management the progress and escalating issues with recommendations and solutions to consider.

• Champions a high-performance environment and contributes to an inclusive work environment.

Must have skills:

1) Proven 10+ years of experience as a Product Owner or consulting role preferably in the financial services industry.

2) Proven experience within the Salesforce ecosystem or Client lifecycle management platforms

3) Excellent project delivery skills, with proven accomplishments leading cross-functional projects

4) Experience with Agile methodologies preferably scrum

5) Previous experience leading change management teams while ensuring smooth delivery of functional improvements, roadmap items and broader rollout of workflows to front and middle office teams.

6) Demonstrates exceptional stakeholder management and influencing capabilities, adept at navigating diverse perspectives and effectively engaging across all organizational levels, including senior executive leadership.

Nice to have:

1) Previous recent experience with Credit systems, Salesforce and Fenergo is highly preferred.

2) Technical knowledge with understanding of systems, design and architecture

3) Experience with Capital Markets and Wholesale Banking business and operations

4) Background in analytics or related fields is nice to have

Education:

- Business, Engineering, Computer Science degree with related experience in product management and/or product ownership

Best VS. Average Candidate:

The ideal candidate will be a strong Product owner with proven experience leading successful Salesforce or Client lifecycle management platforms. Excellent project delivery skills, with proven accomplishments leading cross-functional projects is crucial for this role.