Senior Network Analyst to migrate from Cisco CUCM to Cisco WebEx Cloud for large banking client - 38469

Senior Network Analyst to migrate from Cisco CUCM to Cisco WebEx Cloud for large banking client - 38469

Location Address: Hybrid (2-4x onsite/week) - Toronto

Contract Duration: 6 months, extension highly likely

Scheduled Hours: Monday to Friday, 8:30am-5pm (expected to work after hours on some days as this is a migration project, flexibility in hours)

Business Group: Employee Access & Collaboration Technology

Story Behind the Need:

The team focuses on telecommunication services for Canada and U.S.

The Employee Access & Collaboration technology is looking for a Network Analyst who will contribute to the overall success of the Bank in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide or participate in recommendations and solutions for all Telephony technology. The ability to manage their own day-to-day operations, projects, and timelines according to client’s expectations and SLO / SLA's. Provide support to ALL BNS employees globally across all Business lines. Contribute to maintenance and support renewals as well as RFP's. This candidate is also responsible for providing training and assistance to users upon request, and fellow team members to ensure the users are fully comfortable using the technology and team members are aware of any updates, changes, etc. The candidate will have strong knowledge in working with various Telephony technologies and Vendors (Cisco, Legacy, Wireless, Bell, Telus, Allstream, Rogers, etc.)

Typical Day in Role:

• Contractor will help migrate from Cisco CUCM to Cisco Webex Cloud - decommissioning the CUCM

• Helping with porting phone number, removing un-used numbers, and updating the SIP address.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Manages the purchase, installation, and support of unified communications infrastructure equipment and applications.

• Responsible for evaluating current systems for capacity, performance, currency and security.

• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Escalates more complex problems to management for guidance. Provides second and third level support.

• Plans large scale systems projects through vendor comparison and cost studies. These projects could require the individual to travel both to both domestic, US and international locations.

• Devises course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.

• Provides work leadership, coaching and training to other team members and business partners.

• Supports the bank’s technology infrastructure by participating in after hour’s support with the expectation of receiving notification of critical system outages outside of business hours and to take appropriate steps to restore service.

• Maintains working relationships with key customers, clients, suppliers and contractors.

• Understands the departmental objectives and division technology strategies. Keeps current on rapidly changing technology trends.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Candidate Requirements/Must-Have skills:

1. 8+ years of Network Analyst industry experience

2. 5+ years of hands-on experience and expert knowledge of LAN/WAN systems, networks and applications.

3. 8+ years of experience with Unified Communication systems i.e. Oracle, Cisco CUCM and Webex required

4. 5+ years of experience with Telephony Vendor systems and processes

5. Cisco Certified Network Associate Voice (CCNA Voice)

Nice-To-Have Skills:

• Oracle certification

• Previous experience working within the Banking/Financial Industry

• Expert Knowledge of Regulatory bodies (internal and external) and Vendor contracts

Best vs. Average Candidate:

• Voice communications analyst that has experience with telephony systems.

• A candidate who is self-sufficient and can provide great customer service experience - they will be working closely with users and managers.

Education:

• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field required

Candidate Review & Selection

• 1st round MS Teams video interview - Panel with (30 minutes): Assess personality/team fit and soft skills

• 2nd round MS Teams video interview - Panel with Engineers (30 minutes): Assess technical skills