Senior Business Project Manager - establish governance, drive the business casing process, and management of Integrated Project Plans 101180-1

Position Title Project Manager - Expert

Duration 6 months

Remote / Hybrid Hybrid - 2 days per week in office

In‑Office Details In-office days may alternate with advance notice. Typical days are Wednesday, Friday, plus every fourth Friday

Office Location 81 Bay Street, 14th Floor

Reason the Role Is Open Newly established role created to support the launch of a new, highly complex Contact Center program and ensure hands-on project management capability from inception

Responsibilities:

Project Manager - Expert to lead a high-impact contact center initiative within the Client-Facing Service Teams. This role is responsible for standing up the project from the ground up, driving the business casing process, creation and management of Integrated Project Plans and actively managing delivery. The PM will act as the program orchestrator while remaining hands-on, owning planning, dependency tracking, financials, and executive reporting.

Key Responsibilities • Drive the business casing process and approvals

· Define, manage and upkeep Integrated Project Plans

• Define scope, timelines, dependencies, and resourcing

• Develop and maintain work breakdown structures and integrated plans

• Manage RAID, executive reporting, and go‑live readiness

• Coordinate across multiple teams with varying executive structures

• Own program financials including accruals, forecasting, chargebacks, and vendor invoice processing

Must‑Have Requirements

• 10+ years experience required."

• Demonstrated experience driving the business casing process end to end

Define, manage and upkeep Integrated Project Plans

• Extensive cross‑functional stakeholder management experience (business, operations, technology, vendors)

• Strong delivery governance skills (RAID, executive reporting, cutover/go‑live readiness)

• Advanced proficiency in MS Project, Excel, and PowerPoint

Nice‑to‑Have •

Banking Experience

• Hands‑on experience with Jira, Confluence, and Power BI

• Experience with SharePoint-based reporting and Power BI integrations

Education/Experience:

• Bachelor's degree in business administration or a related field.

• PMI or PMP certification preferred.