Salesforce Developer

Working alongside the Salesforce Analyst, the Salesforce Developer, will report to the Director, Business and Application Support, and will be responsible for the development and support of the Salesforce platform.

Critical Skills, Knowledge and Experience to enable success in this role:

· 3 to 5 years core Salesforce platform development

· Proven knowledge and experience with service cloud, Sales cloud, digital experience cloud, community portals

· Proven experience with Einstein analytics AI, Einstein GPT

· Proven experience to design, develop and test Salesforce solutions

· Deep understanding of system architecture and database design

· Experience in generating Salesforce reports

·

Nice to Have

· Bilingual (French/English) verbal and written skills

· Development experience in brokerage market/ Financial Services

· CSC or IFIC certificate

What a day in this role will look like:

- Focus on continual improvement and enhancement of the application, working alongside the Salesforce Analyst. The successful candidate is required to have a strong understanding of the Salesforce platform and a desire to keep learning.

- Ongoing support of Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.

- The Salesforce developer should understand all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

Technical Support

· Develop comprehensive requirements to support business growth and new product

· Develop Einstein Analytics component

· Security minded and strong working knowledge of vulnerabilities around salesforce platform, SOQL and SOSL queries, Batch Apex and triggers, Salesforce API's(REST/SOAP/Metadata,etc), Flows, Lightning (Aura and LWC), Visual Force pages

· Lead in definition and estimation of project work packages, including systems design specifications, overall testing and implementation plans

· Develop and configure event management tool (Marketo)

· Complete required unit-testing and cooperate with other business teams to ensure timely, efficient, and errors-free implementation

· Participate in planning and execution of CRM and Events Management tools upgrades and migrations

· Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support

· Proactively promote enhancements to departmental processes, technical and business solutions

· Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner

· Design and implement solutions to enhance efficiency, automation and client needs

Application Process

· Work closely with the Salesforce Analyst to test and deliver features as required

· Identify and gather requirements from users and stakeholders

· Assists with application enhancements in understanding business requirements

· Attends some business and technology meetings working closely with users to help

· identify business needs, system solutions and some cost-benefit analysis

· Follows the change management process for implementations and deployments

· Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partner

· Proactive system maintenance and code monitoring including security reviews,

· salesforce release development updates

· Design and build interfaces between salesforce platform and other applications

· Own solution delivery from technical design to production release

· Maintain security standards and perform code reviews and constructive feedback to team

Deliver seamless customer service through teamwork and collaboration

· Engage with business partners to gain understanding of their processes and objectives to deliver impactful solutions

· Accurately estimate project scope and deliver high quality solutions within agreed timelines

· Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments, thank team members for their efforts on behalf of the customer

· Demonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term results

· Advise on best business practices for each new departmental onboarding

· Demonstrated ability to deliver well-structured concise code, design, test, debug, deploy quality, Scalable and well-documented solutions following industry best practices and company standards

· Using continuous improvement methodologies, continually searches for and takes initiative to improve and/or eliminate ineffective processes to improve customer service or gain efficiencies