Onsite - Intermediate Desktop Support Technician to provide level 2 support for Mac OS and Windows devices

S.i. Systems medical R&D client is looking for an Intermediate Desktop Support Technician to provide level 2 support for Mac OS and Windows devices.

1 year contract, 40 hours / week

Onsite 5 days / week at the Mount Pleasant office

MUST HAVE EXPERIENCE:

• 4+ recent years of experience doing desktop support
• Experience providing support for Mac OS, mobile iOS-based devices and Apple products using Apple Business Manager and JAMF
• Experience supporting Windows devices in person and using InTune
• TeamViewer
• Thorough understanding of Windows 11, and Office 2016 and 365
• Experience supporting users on, and working with, Exchange Online
• Knowledge of computer hardware, software, general technology, and remote diagnostics and support tools

Nice to have skills:

• Working knowledge of client / server networking systems, both wired and wireless (wifi)
• Teamviewer
• Invigate ITSM platform

JOB DUTIES:

• Be the front line of support for employees (primarily Tier 2 work)
• Supporting executive leaders who are all on Mac OS and iOS devices
• Providing in person and remote support for employees
• Teams meeting room support
• Help out with networking issues
• Assist with Windows devices