IT Director, Digital Services Platform for the development, deployment, and support of a new, cutting-edge digital banking platform. - TECHN005235

Our Financial Services Client is looking for a IT Director, Digital Services Platform for the development, deployment, and support of a new, cutting-edge digital banking platform.

This is Permanent role,100% Remote with once a quarter in office, Vancouver, BC preferred, open to BC, Ontario candidates.

Must Have:

• 10+ years of experience in Digital banking, with a focus on IT platform development and deployment and 5+ years of experience within IT Leadership/Director role
• Experience with digital channels, payments, fraud, credit cards, and compliance-related technology.
• Proven experience managing complex vendor relationships and contracts.
• Strong technical background with a deep understanding of digital banking technologies, cybersecurity, and system integration.
• Experience launching and supporting client facing systems
• Demonstrated ability to lead and build high-performing teams in a dynamic, fast-paced environment.
• Experience working in Agile environments, with a solid understanding of Agile principles and practices.
• Bachelor's and/or Master's degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to bring diverse stakeholders together and act as the connective tissue across teams and vendors
• Strong depth in at least one anchor domain (digital or payments), paired with curiosity and capability to expand into adjacent areas
• Proven adaptability, learning mindset, and comfort operating in broad, ambiguous roles
• Candidates from large financial institutions are viable only if they can demonstrate breadth, initiative, and learning beyond narrow scopes

Responsibilities:

1. Platform Development and Deployment:

• Lead the stand-up and deployment of a new digital banking platform from concept through to production.
• Oversee the architecture, design, and implementation of the platform, ensuring it meets high standards of reliability, security, and user experience.
• Collaborate with cross-functional teams to ensure seamless integration with existing systems and processes.

2. Vendor and Partner Management:

• Manage a complex network of vendors and service providers, ensuring that all partnerships contribute to the successful delivery and operation of the digital platform.
• Negotiate contracts, define service level agreements (SLAs), and maintain strong relationships with all external partners.
• Monitor vendor performance and delivery ensuring compliance with standards and policies.

3. Team Leadership and Development:

• Build and lead a high-performing team of engineers, developers, and support staff dedicated to the digital banking platform.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Provide mentorship, training, and career development opportunities to team members.

4. Production Support:

• Establish and oversee production support processes for the digital platform, ensuring maximum uptime and rapid resolution of issues.
• Implement monitoring and incident management tools to proactively identify and address potential problems.
• Coordinate with internal and external stakeholders to ensure effective communication and resolution of support issues.
• Partnerships with Business Leaders:
• Build and maintain strong partnerships with business leaders across to ensure alignment of the digital banking platform with organizational goals and member needs.
• Act as a liaison between technical teams and business units, facilitating clear communication and mutual understanding.
• Collaborate with business leaders to identify opportunities for innovation and improvement within the digital banking space.