IT Analyst IV - Technical Support - 55825

Description:

Business Unit: 4 - Network Services

Duration: 1 year

Extension possible: yes

Conversion Possible: yes

Rotation Schedule:

OT: on call (once a month typically, but could be more due to business needs), after hours needed to support data centre

Interview Process:2 rounds

Work Location: Scarborough - 100 % onsite.

Travel Required: Local travel to help cover other sites as needed - other location is Barrie. Will be at Scarborough location 99% of the time.

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Data Centre technician certification or data centre knowledge/experience

Years of experience: 3 to 5 years

% Interaction with Stakeholders: 40% to start and increase

Team Size: 7, site is 3

Best Vs Average Candidate:

Fiber /copper Infrastructure knowledge.

DCIM

Fiber testing tools

Service now

Hardware installation

Power/ cooling data centre knowledge

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

Data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities.

MUST HAVE:

• Fiber /copper Infrastructure knowledge.
• DCIM
• Fiber testing tools
• Service now
• Hardware installation
• Power/ cooling data centre knowledge

About This Role

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

• Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio

• Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.

• Manage remote sites as well as schedule/monitor work performed by third party vendors.

• Business Continuity Plan Management, assuring our BCP documentation is current and approved by management

• Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations.

• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.

• Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.

• Partner closely with stakeholders to improve production environment stability.

• Leads the support of Data Center infrastructure

• Reviews, participates, and implements procedures.

• Research industry standards, best practices and new innovations in technology and makes recommendations.

• Provide quality service and solutions consistent with objectives and client requirements.

• Effectively handle incident management for outages.

• Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.

• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.

• Proficient with fluke testers and fiber testers, and scanner