Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing s
S.i. Systèmes
Ottawa, ON-
Nombre de poste(s) à combler : 1
- Salaire À discuter
-
Emploi Contrat
- Publié le 15 avril 2024
-
Date d'entrée en fonction : 1 poste à combler dès que possible
Description
Background:
The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.
Must haves:
- Help Desk Specialist (5+ years)
- Incident management ticketing system (1+ year)
- Network Monitoring Tool (1+ year)
- Secret Clearance
Responisbilites:
- Review network monitoring alerts at a national level from monitoring tools and respond accordingly.
- Coordinate National situational awareness events including sending out an informational
- Respond to events and coordinate responses from service providers in support of the Incident Management Process.
- Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and deployed operations.
- Route incidents to internal providers for national telecommunications systems, and route incidents to SSC and other external providers as appropriate
- Support the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT related events from the NCR users or applications.
The National Service Desk (NSD) requires 12-hour shifts. The day and night shifts will alternate every 2 weeks. Day shifts are 6am to 6pm, and Night shifts are 6pm-6am and can be at the following locations:
- Tunney’s Pasture, 101 Goldenrod Driveway, Ottawa, Ontario;
- Major General Pearkes Building, 101 Colonel By Drive, Ottawa, Ontario; and
- Carling Campus, 60 Moodie Drive, Ottawa, Ontario.
Exigences
non déterminé
non déterminé
non déterminé
non déterminé
D'autres offres de S.i. Systèmes qui pourraient t'intéresser
- Partager cette page
- Partager sur Facebook
- Partager sur Twitter
- Partager sur LinkedIn
- Imprimer l'offre
Plus d'offres similaires à "Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing s"
-
Gestionnaire supérieure ou Gestionnaire supérieur des services d’applications d’affaires (équipe des données)
Ottawa,ON
Publié il y a 12 jour(s)
-
Applications générales
Ottawa,ON
Publié il y a 26 jour(s)
-
Gestionnaire de la prestation des réseaux
Ottawa,ON
Publié il y a 5 jour(s)
Voir plus d'offres similaires
Chercher d'autres emplois
On crée le match parfait
Jobillico te propose instantanément les offres d’emploi qui te correspondent.
