Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications 103783-1

Our financial services client is seeking a Intermediate Technical Help Desk (12-Month Contract) to provide first-level support for banking technology and applications

Join a technology and operations team delivering 24/7 enterprise support across multiple internal business lines within a major financial institution. This position focuses on resolving hardware, software, and access-related issues through phone, chat, and email channels. It offers the opportunity for contract extension or conversion to full-time employment based on performance and need.

Contract, Toronto, Hybrid, Working Hours: Remote unless needed to come into office. Required if equipment issues.

12 months

Must Haves

• Minimum 1 year in a help desk or technical support role providing end-user assistance
• Experience with Microsoft Azure and related banking applications
• Proficiency in ServiceNow for request and incident management
• Access request provisioning including granting, modifying, or revoking user access
• Associate’s degree in computer-related field or equivalent training

Nice to Have

• Customer service background in a technology environment
• Formal education or coursework in Computer Science or IT

Responsibilities

• Answer user inquiries regarding software and hardware operations
• Provide remote troubleshooting and diagnostics for technical issues
• Process user access requests following established security procedures
• Log incidents and actions in ServiceNow with accurate documentation
• Coordinate with other technology teams to resolve escalated issues
• Maintain daily records of support cases and resolutions