Int. Program Change Office Manager to establish governance and change control for S/4HANA transformation for our financial services client

Int. Program Change Office Manager to establish governance and change control for S/4HANA transformation for our financial services client

Duration: 12 Months (+12 Month Extension)

Location: Toronto (Hybrid, 3x/week onsite)

Overview:

Our client requires an Intermediate Program Change Office Manager to support their S/4HANA transformation program, reporting to the Technical Program Manager. This role will establish and maintain the change control framework, release management processes, and program governance structures across 5 work packages. The successful candidate will ensure proper controls while enabling agile delivery within the program's waterfall framework.

Responsibilities:

Establish and maintain change control processes for scope, schedule, and budget changes

Coordinate release planning and management across all work packages and environments

Maintain program RAID logs (Risks, Assumptions, Issues, Dependencies) in collaboration with PMs

Facilitate Change Advisory Board (CAB) meetings and document decisions

Develop and maintain program governance documentation and decision logs

Support configuration management processes for S/4HANA environments

Track and report on change metrics and their impact on program timeline and budget

Coordinate with quality assurance teams on testing windows and release criteria

Ensure compliance with the client's IT governance and regulatory requirements

Support cutover planning and coordinate production release activities

Must Haves:

6+ years experience in Program/Project Management Office roles

Strong experience with change management processes in SAP implementations

Knowledge of release management practices for complex ERP programs

Experience supporting programs using hybrid methodologies (waterfall/agile)

Understanding of SAP transport management and configuration control

Proficiency with JIRA, Clarity, and SharePoint for program management

Experience in financial services or regulated industries

Strong analytical and documentation skills

Ability to facilitate governance meetings with senior stakeholders

Nice to Haves:

ITIL or PRINCE2 certification

Previous S/4HANA migration experience

Knowledge of insurance operations

Experience with SmartSheet or MS Project

Understanding of cloud deployment considerations