Azure Application Support consultant - supporting applications in Microsoft Azure/Cloud 102026-1

Position Title: Technical Consultant/ Azure Application Support consultant

6 months

Hybrid - 5 days in office a month

Office Location: 81 Bay

New project arising for a technology modernization initiative.

Technology modernization initiatives

Production support, application support, and onboarding new technologies (including AI/ML capabilities and Power Platform)

AI / Machine Learning

Job Description:

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.

• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Must Have Requirement

• 5+ years’ experience in supporting applications in Microsoft Azure

• 5+ years’ experience in supporting Cloud environments

• 5+ years’ experience supporting Power Platform

• 5+ years’ experience using Unix

• 5+ years’ experience of Middleware support

• 5+ years’ experience of batch processing

Nice to Have:

• Experience supporting AI/ML models

• Experience with CASS, OCP Container, AutoSys, and informatic