Dealer Account Manager

Find Your Limitless with Reliance
By joining Reliance as a Dealer Account Manager you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Is the primary contact for all Key Account relationships currently in their territory
• Identify and develop new business to business opportunities though cold calls, face to face interactions and other techniques to cultivate business partnerships
• Consult and engage business partners after contract signing to build strong channel development

• Provide account management to partners by resolving operational and financial obstacles

• Provide exceptional support including training and communication of initiatives that benefits the relationship

• Exceeds assigned monthly quotas and performance KPI’s
• Monitors market conditions, competitors’ products, pricing and strategies

• Participates in industry and customer related events/tradeshows to network, target new prospects, identify market opportunities
• Develops and maintains in-depth knowledge of Reliance’s Dealer value proposition, including products and services offered and the value they create
• Provides regular reporting and updates on Dealer sales pipeline progress to be leveraged in forecasting and large deal implementation planning
• Works cross-functionally with Reliance stakeholders to facilitate business interactions for smooth business continuity
• Actively utilizes the CRM software to record sales activity and pipeline to maximize performance outcomes
• Work independently and as part of a sales team, completing other duties as required

What do you bring?

• Minimum 3+ years of consultative sales experience within a business-to-business environment

• Bachelor’s degree or college diploma in a related field (an asset)
• Demonstrated ability to encourage and lead traditional businesses in opening their minds to new partnership and product opportunities
• Demonstrated ability to prospect new business
• Proven track record of success exceeding sales quotas and sales metrics
• Networking and building relationships are an innate part of who you are
• You have an “Owner” mentality, managing your book of business as if your own
• You are a self-starter with drive and initiative (remote workplace)
• You are a keen negotiator with an eye for creating a win-win scenario
• You are a team player, willing to go the extra mile to ensure the mutual success of your team
• Results-driven individual who takes initiative and accountability to continuously improve business outcomes
• Superior communication and interpersonal skills
• Ability to work well in a cross functional business structure where collaboration and coordination between departments is critical to success
• Industry knowledge and/or experience working within HVAC industry is an asset
• Experience CRM (MS Dynamics) or similar (Salesforce.com) is an asset

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.

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