Senior IT Operations Analyst

Job SummaryJob DescriptionWHAT IS THE OPPORTUNITY?Process Automation (PA) is a fast-paced and exciting program that delivers Robotics Automation and Machine Learning capabilities for P&CB. As a member of the program, you are responsible to perform incident investigations, provision Virtual Machines and manage the ongoing maintenance activity of our bots to ensure automations are performing at the highest levels of efficiencyWHAT WILL YOU DO?Set up and configure virtual machines for automated processes and manage the ongoing bot maintenance activity.Review NAS share accesses and create AD groups for new bots.Investigate incidents raised by Business partners, diagnose issues and provide timely resolutions.Provide support for local applications and databases; diagnosing and repairing computers and network hardware.Install, maintain, administer and update network systems; set up security parameters to ensure that all systems are operating properly.Provide technical support on IT-related activities to network systems security. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Provide information on the detailed technical design and development of applications using existing and emerging technology platforms. Apply experience and seasoned knowledge, skills, and practices to perform a variety of assignments.Maintain hardware, software, and configurations; manage migrations, OS builds, tool installation, and removal of end-of-life hardware.Coordinate production environment changes with technology operations in order to maintain a stable production environment.WHAT DO YOU NEED TO SUCCEED?Must have3-5 yrs experience in similar fieldExperience working in RPA Automation space and SRE Development using tools like Ansible, ELK stack and full stack development using React and ASP .NET.DevOps: Helios, GitHub, Jenkins, UCD, Ansible, Artifactory, Nexus, SonarCubePEGA, CamundaOpen Shift 4, Metrocluster, WINDOWS 10/11, LINUX, RedHat8/9Platform Production build Windows admin, Build Automation (Ansible)Disaster recovery, Compliance and securityNice to Have:Scripts: Python, Angular JS, JAVA, YAMLJAVA/Python development experienceRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workJob SkillsActive Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational DeliveryAdditional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-04-16Application Deadline:2024-05-14Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.