Operational Resilience Manager, Global Chief Operating Officer Team

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

The Office of the Global Chief Operating Officer drives the execution of the Collective Strategy to achieve our ambition to become the most trusted and trustworthy professional services firm and grow market share. We also have responsibility for the operations of KPMG International and for strategic transformations, as well as driving alignment between KPMG member firms, functions and sectors across the KPMG network.

The pillars of the Office of the Global COO now include Collective Strategy, Investments & Growth, Business Resilience & Crisis Management (including KPMGI Global Security), and the KPMG Delivery Network.

• Manage the adoption of operational resilience standards, controls, methodologies, and evidence expectations across Global Functions, Member Firms, and third-party delivery teams, including annual conformance activity, status reporting, issue tracking, and remediation follow-up
• Plan, coordinate, deliver, and evaluate business resilience exercises (e.g., table-tops), including scenario development, participant coordination, lessons learned, and improvement reporting
• Maintain and improve operational resilience, incident management, and crisis management frameworks, including plans, protocols, processes, playbooks, procedures, templates, and supporting guidance
• Support operational resilience risk horizon scanning by consolidating inputs, assessing and prioritizing disruption risks, developing scenario analysis, updating response strategies, and preparing reports for KPMGI stakeholders
• Coordinate the Global Business Resilience Community through agenda planning, presenter coordination, session materials, recap communications, SharePoint updates, and knowledge sharing across Member Firms and KPMGI teams
• Provide operational support during incidents and crises, including meeting coordination, action tracking, documentation, and escalation support aligned with KPMGI’s crisis management framework

• Minimum five years of experience in operational resilience, business continuity, crisis management, risk management, technology resilience, third-party resilience, or related discipline
• Bachelor’s degree from an accredited college or university or 5 years equivalent work experience
• Understanding of critical business services, impact tolerances, business continuity, IT disaster recovery, crisis management, third-party resilience, incident management, exercise design, and lessons learned processes along with familiarity on relevant standards and frameworks, such as ISO 22301, ISO 22398, NIST-aligned practices, or DORA, is preferred
• Experience coordinating cross-functional programs, maintaining standards or framework documentation, tracking issues and actions, engaging internal and third-party delivery teams, and overseeing delivery quality, timelines, and outcomes against agreed expectations
• Strong stakeholder management and communication skills, with experience building trusted relationships, working effectively with global teams, managing competing priorities, and influencing outcomes through clear communication, consistent follow-up, and practical problem-solving across functions, geographies, and levels of seniority
• Proficiency with Microsoft 365 tools, including SharePoint, Teams, OneDrive, Outlook, PowerPoint, and Excel, to support collaboration, coordination, information management, and reporting along with experience with Power BI dashboards and the responsible use of AI-enabled tools for analysis, process improvement, scenario development, or resilience planning is preferred

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KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $74,000 to $105,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.