Application Support Specialist

Our client, a national insurance brokerage, is looking for an experienced Application Support Specialist to support their expanding operations. This is a fully remote role (Canada-wide), best suited for someone with a strong background in EPIC and a deep understanding of insurance brokerage workflows. The client operates in a fast-paced, high-volume environment and is looking for a seasoned professional ready to take ownership of backend system support and configuration.

Responsibilities

• Configure and maintain the Applied EPIC system across all franchises.
• Manage backend support tickets: accounting, reports, dashboards, user onboarding, downloads, templates.
• Ensure clean and secure data flow between users and franchises.
• Support rollouts of new EPIC modules and ongoing system updates.
• Communicate with internal stakeholders, including executive leadership.
• Potential to lead and mentor junior staff as the team expands.

Qualifications

• 5+ years of experience in the insurance industry, ideally within brokerages.
• Strong admin-level expertise with Applied EPIC.
• Prior experience in large brokerage environments (e.g., Hub, Navacord, Westland).
• Mid-career level professional, capable of independent work and cross-team communication.
• Excellent analytical skills and strong attention to data integrity.

Benefits & Perks

• Salary: $60,000 to $85,000.
• Health and dental benefits.
• Time Off: 3 weeks vacation and 6 paid sick days.
• Flexible scheduling depending on workload.
• Fully remote opportunity within Canada.
• Flexibility around the work schedule.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.