Application Support Specialist

Our client, a national insurance brokerage, is looking for an experienced Application Support Specialist to support their expanding operations. This is a fully remote role (Canada-wide), best suited for someone with a strong background in EPIC and a deep understanding of insurance brokerage workflows. The client operates in a fast-paced, high-volume environment and is looking for a seasoned professional ready to take ownership of backend system support and configuration.

Responsibilities

• Configure and maintain the Applied EPIC system across all franchises.
• Manage backend support tickets: accounting, reports, dashboards, user onboarding, downloads, templates.
• Ensure clean and secure data flow between users and franchises.
• Support rollouts of new EPIC modules and ongoing system updates.
• Communicate with internal stakeholders, including executive leadership.
• Potential to lead and mentor junior staff as the team expands.

Qualifications

• 5+ years of experience in the insurance industry, ideally within brokerages.
• Strong admin-level expertise with Applied EPIC.
• Prior experience in large brokerage environments (e.g., Hub, Navacord, Westland).
• Mid-career level professional, capable of independent work and cross-team communication.
• Excellent analytical skills and strong attention to data integrity.

Benefits & Perks

• Salary: $60,000 to $85,000.
• Health and dental benefits.
• Time Off: 3 weeks vacation and 6 paid sick days.
• Flexible scheduling depending on workload.
• Fully remote opportunity within Canada.
• Flexibility around the work schedule.