Business Systems Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life has embarked on a Digital Enterprise transformation and our corporate team will evolve as we move through the transformation. As a Business Systems Consultant, you will play a vital role in driving the alignment between our business operations and information technology strategies.

You will collaborate with stakeholders across the Risk and Compliance departments, providing expert guidance and insights to optimize business processes, analyze complex requirements, and ensure the successful implementation of innovative applications and systems. As a senior member of our team, you will have the opportunity to make a significant impact, lead transformational initiatives, and contribute to the growth and success of our organization.

What will you do:

• Collaborate with stakeholders at all levels to elicit, define, and develop strategic deliverables for complex initiatives. This involves leading and facilitating business requirements gathering sessions, ensuring comprehensive understanding and alignment.
• Collaborate closely with your team to elicit, define, and prioritize requirements in Agile backlogs, ensuring alignment with business objectives and user needs.
• Engage in iterative and incremental development cycles, actively participating in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure successful delivery and continuous improvement.
• Apply Agile principles and practices to support the bridge between business operations and IT, ensuring effective communication and alignment between stakeholders.
• Apply Agile techniques, such as user story mapping, personas, and story point estimation, to facilitate effective requirements gathering, analysis, and prioritization.
• Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement, optimization, and innovation.
• Lead the identification and mitigation of risks, ensuring the creation and management of application risk assessments, and conducting risk-based testing activities.
• Collaborate with cross-functional teams to document business processes, contribute to user documentation, provide training, and support application rollout. Actively engage with users to ensure successful adoption and optimal utilization of new or enhanced applications.
• Partner with users, peers, external vendors, and leadership teams to plan, develop, implement, and support transformative applications and systems.
• Review high-level designs, test strategies, and test plans to ensure alignment with strategic objectives and overall requirements.
• Drive process improvements by collaborating with business partners, external vendors, coworkers, and leadership teams, leveraging your expertise and industry insights.
• Effectively triage business requests, gathering estimates for new work, and facilitating regular huddles to track, prioritize, and allocate resources efficiently.
• Employ appropriate approaches, questioning techniques, and active listening to elicit information, clarify expectations, challenge assumptions, and recommend innovative alternatives to overcome challenge.

What you need to succeed:

• Experience in Agile ways of working and a strong drive to learn and adapt to emerging methodologies and practices.
• 5+ years of progressive experience as a Business Systems Analyst or similar roles, demonstrating increased responsibilities and leadership.
• Demonstrated experience in Agile methodologies, such as Scrum or Kanban, with a strong understanding of Agile principles, practices, and ceremonies.
• Ability to adapt quickly to changing requirements and priorities, leveraging Agile frameworks to pivot and deliver value iteratively.
• Experience working in cross-functional Agile teams, collaborating closely with developers, testers, and other stakeholders to drive successful project outcomes.
• Proficiency in privacy, risk, compliance, control, and security requirements within the financial sector including a deep understanding of relevant business processes, systems, and capabilities.

Preferred skills:

• Extensive experience with data: analytics, visualization, modelling, quality, warehousing, integration and mapping for Risk Management and or Compliance related projects.
• Strong proficiency in the use of MS Excel for documenting data requirements.
• Familiarity with other related tools and technologies commonly used in data analysis such as Tableau, SQL and ETL/power center
• Possession of professional certifications, such as CCBA or CBAP, or actively working towards these designations. BS/BA degree or equivalent experience.

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

Note:

• As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date
• Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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