Bilingual Team Leader, Claims Establishment, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: hybrid

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Lead a team within the Claims Establishment organization, focused on achieving operational excellence in a fast-paced environment
• Ensure team KPIs are met daily
• Complete regular one on one reviews with each team member ensuring their goals and objectives are met and provide appropriate coaching and mentoring where needed
• Monitor daily workflow and strategy and re-assign resources as necessary to achieve service standards and production quality
• Handle internal and external inquiries including escalation or complaints
• Work collaboratively with direct reports, supporting teams and/or individuals within Group Disability business
• Drive process improvement activity in partnership with Business Consultant and Leadership, by using process excellence methodology to reduce handoffs and improve performance, quality and productivity
• Engage in recruiting the best talent for the team, onboard new employees, monitor performance, manage problems arising and leverage talent within the team

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required as the position includes managing French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team3-5 years of Operation leadership experience
• Ability to function in a fast-paced, structured environment
• Strong ability to prioritize workload
• Critical thinking and stellar customer service skills
• Ability to deliver difficult news in a tactful and sensitive manner
• Adaptability, flexibility and strong decision-making skills
• Demonstrated ability to lead through change
• Demonstrated ability to communicate well (verbal and written)
• Proficient on MS Excel, Word, PowerPoint

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• Supportive leadership who’s focused on your success and well-being
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions
• Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
• Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

Job Category:

Posting End Date: