Senior Director – Practice, Delivery and Operations

The Opportunity

We are seeking a dynamic and visionary Senior Director – Practice, Delivery and Operations to lead the operational aspects of a €1B+ business across the Americas. This role is pivotal in driving excellence across Capability Building and Development, Optimizing Resource Pyramid, Delivery, Project & Risk Management, and Resource Supply Chain (Capacity Planning, Resource Management & Talent Acquisition).

Key Responsibilities:

This executive role requires a strategic leader with a proven track record in managing large-scale, multi-site delivery operations. Experienced in managing a team responsible for driving profitable growth, overseeing enterprise architecture, and incubating innovation-led practices. The ideal candidate will bring deep expertise in business intelligence, analytics, and operational excellence.

Practice Management

• Capability Building and Development: Lead, mature and evolve the practices to market trends, emerging skills and foster innovation to expand service offerings and technical capabilities.
• Go-to-Market (GTM) Enablement: Collaborate with GTM teams to support and orchestrate strategic deals in application modernization and business transformation, ensuring alignment with client needs and market trends.
• Optimizing Resource Pyramid: Strategically manage the resource pyramid to ensure optimal skill mix, cost efficiency, and scalability

 Delivery Excellence

• Project Management: Deliver high-value, high-margin programs that accelerate innovation and new business models.
• Risk Management: Optimize project risk profiles through robust operational and business risk frameworks.
• Delivery Efficiency: Continuous Delivery and Margin Improvements through global frameworks, automation, GenAI and accelerators.

Resource Supply Chain

• Capacity Planning: Align resource capacity with demand forecasts to ensure optimal staffing and delivery readiness.
• Resource Management: Build and deploy a high-performing talent pool, ensuring the best match between skills and project needs.
• Talent Acquisition: Attract, recruit, and retain top engineering talent through a streamlined and effective hiring engine.

Professional Qualifications

• 15+ years of leadership experience in engineering, technology, and professional services.
• Prior experience as senior delivery and operational executive in a global, matrixed organization.
• Expertise in resource supply chain planning and execution.
• Demonstrated experience in industrialization, lean management, and continuous improvement.
• Strong commercial acumen and ability to design cost-effective operational models.
• Experience in international delivery environments, especially with Indian and European teams.
• People Management, capable in managing large teams

Core Competencies

• Delivery, Operations, and P&L Management
• Strategic Consulting and Thought Leadership
• Practice Incubation and Innovation
• Structured Mentoring and People Development
• Building High-Performance, Inclusive Work Environments
• Cross-cultural Communication and Stakeholder Management

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Collaborating with teams of creative, fun, and driven colleagues
• Flexible work options enabling time and location-based flexibility
• Company-provided home office equipment
• Virtual collaboration and productivity tools to enable hybrid teams
• Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
• Other perks and wellness benefits like discount programs, and gym/studio access.
• Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
• Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
• Tuition assistance and weekly hot skill development opportunities
• Experiential, high-impact learning series events

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.