Senior Manager, IM/IT Operations

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Senior Manager, IM/IT Operations leads the Business Analysis (BA) and Quality Assurance (QA) delivery support function within the IS Division. Reporting to the National Manager, PMO, this role is responsible for the effective assignment, optimization, and utilization of BA and QA resources across the project portfolio.

The incumbent ensures projects are appropriately staffed based on demand, priorities, and skill alignment, while maintaining visibility over capacity, utilization, and delivery performance. They work closely with Project Directors, Project Managers, and portfolio governance to support consistent, high-quality analysis and testing services that enable successful project outcomes.

In addition, the Senior Manager establishes practices, standards, and ways of working for the BA and QA functions, ensuring alignment with organizational priorities and driving continuous improvement in delivery support.

Education, Certifications and Licenses

College diploma or certificate in Business Administration, Computer Engineering, Computer Science, Mathematics or a related field AND several years of experience in information management and information technology or a related field

Experience

In leading the delivery of IM/IT initiatives

In IM/IT solutions management

In planning, evaluating and advancing IM/IT network, systems, security projects

In developing requirements for core IM/IT systems

In the product development lifecycle

In managing stakeholders and third party providers

In delivering distributed IM/IT systems

In negotiating and managing contracts for IM/IT services

In technical and business documentation

In project lifecycle

In project scope and change management in multi-technology environments

In Request for Proposal (RFP) development and execution

In personnel administration

In budget administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual or French Essential, Bilingual an asset

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

This position is a three-year term.

29 June 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.