Military Family Services Program Manager

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Military Family Services Program Manager provides national leadership and operational oversight for the Family Transition Advisor team, ensuring consistent, high‑quality implementation across regions and delivery partners. Reporting to the Senior Manager, the Program Manager is accountable for translating strategic direction into executable program models, working within national standards, and supporting front‑line teams through clear guidance, training, and operational oversight. The Program Manager may meet with clients in person on a limited basis to ensure continuity of service for transitioning families in the National Capital Region (Ottawa). They are skilled at tailoring program direction, whether in meetings, presentations or public discussions and also works closely with key stakeholders at Canadian Armed Forces Transition Centres and Military Family Resource Centres to support alignment, provide advice, and ensure effective implementation of MFS Family Transition Services. The role also includes managing external contracts and working with partners to share knowledge in meaningful ways. To succeed in this role, strong evidence-based management skills, attention to detail, professional communication and comfort using innovative software are essential.

Education, Certifications and Licenses

Bachelor's degree in Community Development, Family Studies, Education, Management or a related field, AND several years of experience in managing family or community development services

Experience

In working with a cross-section of the community

In developing, implementing and overseeing family related programs

In measuring and analyzing service performance

In personnel administration

In project management

In planning and conducting presentations, workshops and briefing sessions

In contract negotiations and administration

In developing, applying, interpreting policies and procedures

In non-violent crisis intervention, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

Interviews will be conducted virtually.

As part of the selection process, the successful candidate must successfully complete a Reliability status security screening.

As part of the selection process, the successful candidate must complete a Vulnerable Sector Check.

May 4, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.