Digital Member Experience Coordinator

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Digital Member Experience Coordinator provides technical support for the Organization’s Intranet/Extranet and Website. They measure and compile Key Performance Indicators (KPI) report for content initiatives. They assist with the development and production of marketing and communications content that will be used across channels to increase visibility and understanding of the value proposition of the Organization. They research and recommend potential digital solutions for gamification, contesting and engagement platforms. They coordinate project deliverables and timelines working with creative services, marketing and member experience teams and external contracted services.

Education, Certifications and Licenses

College diploma or certificate in Marketing, Communications, Journalism, Public Relations, or a related field AND several years of experience in communications, or a related field

Experience

In coordinating the production of marketing and communications content

In integrating content to the internet, intranet and extranet with search engine optimization (SEO)

In conducting keyword research and using Search Engine Optimization (SEO) guidelines to optimize content

In coordinating content for traditional and digital campaigns including web and social media

In preparing reports, updates, analysis and evaluation of communication strategies and tactics

In content management systems for web

In project coordination

In budget administration

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Skills and Abilities

English or French Essential, Bilingual (English and French) an asset

Reading: Functional Level

Writing: Functional Level

Oral: Functional Level

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a temporary position with an anticipated start date of January 12, 2026 and end date of July 9, 2027.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

January 12, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.