Senior Trust Officer & Director

As a Director & Senior Trust Officer, you provide high quality service to trust/estate/POA/agency clients, by utilizing exceptional relationship building skills, solid estate and trust technical knowledge, and strong business acumen. You work collaboratively within the regional teams as part of the client/relationship management solution, by identifying sales and referrals opportunities to other business groups as appropriate.

• Oversees the provision of content and marketing materials for new business proposals e.g. special fee arrangements, technical information materials; ensures new business meets policy and procedures requirements for profitability and risk management.

• Identifies opportunities to grow existing relationships and develop new business.

• Makes presentations to clients/prospects in conjunction with others based upon their needs.

• Provides day to day technical support to team members responsible for fiduciary account management.

• Manages trust, agency or probate accounts in the role of trustee.

• Act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.

• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

• Acts as a subject matter expert on relevant estate and trust regulations and policies.

• May network with industry contacts to gain competitive insights and best practices.

• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Acts as the prime subject matter expert for internal/external stakeholders.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Monitors and tracks performance and addresses any issues.

• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.

• Provides administrative support to team members and relationship managers that includes financial reports, asset & account reconciliation, compliance, trade activity, posting, fee collection and other related activities; ensures proper documentation and administration decisions.

• Meets high-quality service standards to maximize relationship retention and growth.

• Develops rapport and instills confidence with the client to develop credibility and earn their trust.

• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.

• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically 8+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Post graduate studies/professional designations in trust and estate, accounting, law, and finances are considered great assets.

• Trust and Estate Practitioner (TEP) certification required.

• In-depth / expert knowledge of Personal Trust Administration processes and procedures

• In-depth / expert knowledge of Trust Tax, Trust Accounting and Investment Management

• In-depth / expert knowledge of fiduciary laws including estate planning techniques, relevant tax regulations.

• Seasoned professional with a combination of education, experience and industry knowledge.

• Verbal & written communication skills - In-depth / Expert.

• Analytical and problem solving skills - In-depth / Expert.

• Influence skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

• Ability to manage ambiguity.

• Data driven decision making - In-depth / Expert.