Senior Analyst, Lending Business Technology

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Why Join the Lending Business Technology Team?

The Lending Business Technology team partners across the organization to support the lending transformation journey through reliable, simplified and forward-looking technology solutions. The team works closely with business and transformation partners to support the ongoing evolution of commercial lending processes and platforms.

The Testing & Support Enablement team plays an important role in that mission by supporting user acceptance testing and providing frontline support for Commercial Lending systems. The team manages user inquiries, supports system changes and helps ensure enhancements and releases are successfully tested and implemented.

Job Overview

The Senior Analyst, Lending Business Technology & Support Enablement is responsible for supporting the successful testing, implementation and ongoing use of Commercial Lending technology solutions.

This role will serve as a key liaison between Commercial Banking business users, Product Owners, Technology Business Analysts, Technology partners and testing teams throughout the lifecycle of system enhancements and releases.

The Senior Analyst will develop and execute comprehensive UAT scenarios, identify and document defects, support defect resolution and regression testing, and help assess release readiness. In addition, the role provides frontline support for Commercial Lending system users by researching inquiries, troubleshooting issues, coordinating with subject matter experts and technology partners, and ensuring questions are appropriately resolved or escalated.

The ideal candidate combines strong knowledge of Commercial Lending processes with analytical thinking, attention to detail, customer service and the ability to independently investigate and resolve complex issues.

Key Responsibilities:

User Acceptance Testing & Release Support

• Support UAT activities for Commercial Lending system enhancements, projects and releases.
• Review business requirements, acceptance criteria and solution documentation to understand expected system functionality.
• Translate business and system requirements into thorough, business-focused UAT test scenarios and test cases.
• Execute assigned test cases and maintain complete and accurate testing evidence.
• Identify, document and communicate defects, unexpected system behavior and potential requirement gaps.
• Partner with Product Owners, Technology Business Analysts, developers and testing partners to investigate defects and clarify expected functionality.
• Perform defect retesting and regression testing to validate solutions prior to implementation.
• Communicate testing progress, dependencies, blockers and emerging risks in a timely manner.
• Participate in requirements reviews as required, test planning, defect discussions and release-readiness activities.

Frontline Business & System Support

• Provide timely and professional support to Commercial Lending system users.
• Monitor and respond to assigned inquiries received through established support channels.
• Research system functionality, business processes and known issues to determine appropriate solutions.
• Troubleshoot user-reported issues and distinguish between questions, process issues, potential defects and enhancement opportunities.
• Collaborate with teammates, Product Owners, Technology partners and subject matter experts to resolve more complex inquiries.
• Clearly communicate findings, resolutions, workarounds and next steps to business users.
• Escalate unresolved or higher-risk issues through appropriate channels.
• Identify recurring questions and support trends and help develop reusable guidance and knowledge resources.
• Promote knowledge sharing across the team to continually strengthen support capabilities.

Relationship Management & Collaboration

• Develop effective working relationships across Lending Business Technology, Commercial Banking and Technology.
• Collaborate closely with Product Owners, Technology Business Analysts, testing partners and business stakeholders.
• Ask thoughtful questions and proactively identify unclear requirements, process gaps and potential implementation risks.
• Communicate technical or system information in clear, business-friendly language.
• Share knowledge with teammates and contribute to consistent testing and support practices.
• Demonstrate accountability and ownership by driving assigned testing activities and support inquiries through completion.

Qualifications / Job Requirements

• Minimum 2 years of experience working with Commercial Lending, Commercial Banking, credit or related financial services processes.
• Experience supporting business technology solutions, system implementations, user acceptance testing or application support.
• 1-2 years of experience managing competing priorities in fast-paced environments

• Solid knowledge of Commercial Banking underwriting, portfolio management, product, policies and regulations
• Ability to interpret business requirements and translate them into meaningful test scenarios.

• Strong organizational and project coordination skills

• Ability to work independently and influence without authority

Education & Experience

• Bachelor’s degree in Business or Finance
• Experience with BMO’s Commercial Lending systems and/or commercial credit underwriting processes.
• Experience developing and executing UAT test cases.

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint) and ALM
• Knowledge of BMO Commercial Bank Systems, including RRT, LTS, APMS and Livelink, preferred

• Ability to troubleshoot and resolve issues within Commercial Lending Systems, adhering to policies and process guidelines

• Knowledge of the user acceptance testing (UAT) lifecycle is an asset

Core Competencies

• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills with the ability to independently investigate issues.
• Strong attention to detail and demonstrated ability to produce accurate, complete documentation.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively across internal and external business partners.
• Strong customer service orientation and commitment to providing timely, accurate support.
• Collaboration and stakeholder engagement
• Adaptability

What Success Looks Like

A successful Senior Analyst will:

• Produce comprehensive UAT test cases that appropriately reflect business requirements.
• Complete assigned testing and maintain accurate supporting evidence.
• Identify and communicate defects, requirement gaps and potential risks early.
• Effectively investigate frontline support questions and drive them toward resolution.
• Provide business users with clear and professional responses.
• Build working knowledge across the Commercial Lending system suite rather than relying exclusively on subject matter experts.
• Collaborate effectively with Product Owners, Technology BAs, testing partners and business stakeholders.
• Contribute to knowledge sharing and stronger, more consistent testing and support practices across the team.

Salaire :

Type de rémunération :

Ce qui précède représente la fourchette et le type de rémunération de BMO Groupe financier.

Les salaires varieront en fonction de facteurs comme l’emplacement, les compétences, l’expérience, les études et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes à temps partiel seront calculés au prorata du nombre d’heures travaillées régulièrement. Pour les rôles à commission, le salaire susmentionné représente la cible de BMO Groupe financier pour la première année au poste.

La rémunération totale offerte par BMO variera selon le type de rémunération associé au poste et peut comprendre des primes de rendement, des primes discrétionnaires ainsi que d’autres avantages et récompenses. BMO offre également une assurance santé, le remboursement des frais de scolarité, une assurance accident et une assurance vie, ainsi que des régimes d’épargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : https://jobs.bmo.com/ca/fr/R%C3%A9mun%C3%A9ration-globale

À propos de nous

À BMO, nous sommes animés par une raison d’être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d’être nous invite à entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider à obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients à franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons à acquérir une expérience enrichissante et à élargir votre groupe de compétences.

Pour en savoir plus, visitez-nous à l'adresse https://jobs.bmo.com/ca/fr.

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