Clerical Assistant I

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Position Summary

We are seeking a reliable, personable, and highly organised part-time Medical and Academic Administrative Assistant to support a newly appointed vascular surgeon at Toronto General Hospital.

This is a Grade 1, part-time position, based on-site three days per week. Specific working hours can be discussed and agreed upon in person.

The successful candidate will play an important role in the day-to-day running of the clinical office and will act as a key point of contact and liaison between the surgeon, patients, and the wider clinical team.

A major component of the position will involve communicating with patients, responding to enquiries, coordinating appointments and investigations, and helping patients navigate their clinical care. The successful candidate will therefore need to be approachable, professional, compassionate, and comfortable communicating with patients and their families.

The role will also provide administrative support for the surgeon’s academic and research activities within UHN and the University of Toronto.

Duties

The successful candidate will be highly organised, dependable, and personable, with excellent attention to detail and strong written and verbal communication skills.

As the role involves frequent interaction with patients, excellent interpersonal and communication skills are particularly important. The successful candidate should be comfortable speaking with patients and families, managing enquiries sensitively and professionally, and communicating effectively with members of the wider healthcare team.

They should be comfortable using Microsoft Word, Excel, PowerPoint, email, and shared electronic documents, and able to handle confidential and sensitive information appropriately.

The ability to work independently, prioritise competing tasks, maintain an organised clinical office, and follow tasks through to completion will be particularly important.

Desirable experience

Previous experience in healthcare, medical administration, a hospital environment, university administration, or a similar professional setting would be advantageous but is not essential.

Previous experience using, or familiarity with, the Epic electronic health record system would be desirable but is not essential.

Experience with clinical scheduling, patient communication, academic administration, research support, or hospital and university systems would also be beneficial.