Field Service Engineer II

pbuJob Description/u/b/pp/ppThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit a href=''http://www.thermofisher.com/'' target=''_blank''www.thermofisher.com/a./pp/ppbDivision Specific Information/b/ppAs part of the Instrument and Enterprise Services (IES) team (ULS brand), you have the opportunity to join a community of engineers who have strong customer relationships and confirmed technical knowledge within our ULS division./pp/ppbDiscover Impactful Work:/b/ppAt Thermo Fisher Scientific, we enable you to work autonomously and provide field service support to many different customers while developing your professional skills at the same time./pp/ppbA Day in the Life:/b/pulliRepair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers) and other equipment as needed./liliSchedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment./liliUnderstand customers’ needs to best promote service contracts, services, and new equipment./liliHandle expenses and spare parts inventory in a timely and accurate manner./liliDocument daily service actions through the company work order database./liliMaintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.) (add reference to scheduling autonomy)./liliAccept training on various equipment and product lines to provide stellar service to our customers./liliWork well with numerous manufacturers for day to day warranty related instrument service./li/ulp/ppbKeys to Success/b/ppbEducation:/b/pulliPost-secondary school diploma in electronics engineering or similar military certification with 2 years of proven experience. On the job experience and training may be accepted in lieu of these requirements./li/ulpspanbExperience:/b/span/pulli2 years of experience in field service position./liliKnowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc./liliShown proficiency in multiple vendor product lines with minimal direction./liliThree plus years of field service experience in a similar position preferred./liliExperience with delivering excellent customer service skills./liliStrong electronic/electrical and mechanical troubleshooting skills preferred./li/ulp/ppbKnowledge, Skills, Abilities/b/pulliRequires proof of Covid-19 vaccination./liliProven record to mentor and train other colleagues with difficult service calls that require technical expertise./liliAbility to operate computers, smartphones and related software efficiently/liliAbility to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation./liliAbility to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed./li/ulpbWork Environment/b/pulliAbility to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day./liliMust wear appropriate Personal Protective attire as required by the customer./liliAbility to drive daily to customer sites within a territory, using a Fleet vehicle./liliSome overnight travel will be required./liliMust have a valid driver’s license and a safe driving record./liliAbility to travel internationally for training, as the need arises (passport or appropriate work visa)/li/ulp/ppOur Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued./pp/ph2Apply today! spanspanspanhttp://jobs.thermofisher.com/span/span/span/h2