Manager, Laboratory Services

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Director, Laboratory Services, the Manager, Laboratory Services, provides leadership in the Laboratory, to facilitate the delivery of quality patient focused care and the provision of a safe working environment for staff. The Laboratory Manager is accountable for effective daily operations as well as for the efficient and effective utilization of approved financial, human and material resources. As a conceptual thinker, the Manager will support the planning and achievement of organizational goals and strategies, as well as assess and implement industry-wide best practices. As a leader with integrity, he/she will be responsible for promoting trust, and bring the best out in staff. The incumbent will be an important resource to Patient Safety, Risk Management and Quality Improvement to meet regulatory, accreditation and hospital standards.

Responsibilities:
Key accountabilities include: planning, preparing, and managing of annual operational strategic plan and budgets, talent recruitment, development & retention, financial and capital resource purchase and maintenance, departmental performance improvement, quality assurance and Lean initiatives, conflict resolution, and the fostering of a positive atmosphere to ensure excellence in quality patient care.

The incumbent must commit to fostering a safe and healthy environment for patients, staff and others, ensuring compliance with health and safety policies and legislation, and the code of conduct of the hospital.

Requirements:

• Must have a current General Certificate of Registration with the College of Medical Laboratory Technologist of Ontario (CMLTO) and 10 years technical laboratory experience,
• Must have a Bachelor’s degree in a related clinical field or ART certification or applicable diploma/certificate in Laboratory Quality Management or Laboratory Management
• Advanced Blood Bank knowledge and skills preferred.
• Must have a minimum three (3) years progressive leadership experience in a hospital setting
• Must have experience in all areas of Laboratory including industry standards and protocol
• Experience working with senior levels of organizations, professional associations and other governing bodies preferred
• Experience working with laboratory automation systems and information technology preferred
• Superior leadership, interpersonal and verbal & written communication skills
• Excellent customer service and presentation skills
• Strong analytical skills and proficiency in using information systems and other related technology
• Skilled with computer databases as well as with spreadsheets, Word, PowerPoint, Internet searches and Outlook email
• Interest in evaluative research and/or adult education
• Experience with EPIC Beaker preferred
• Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Utilize protective equipment provided and identify and reports hazards
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
• Excellent work performance and attendance

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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