Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Purpose
The Contact Center Human Resources Leader leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Contact Center HR Leader reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
Select, coach, and motivate a team of Human Resources / Learning professionals
Develop and execute short and long-term contact centre Human Resources strategies
Lead talent acquisition initiatives to attract top talent for the different lines of business
Drive process improvement to the benefit of Associate and Customer Experience
Lead and develop learning & development initiatives in line with business and Associate needs
Partner with business leaders to ensure qualified successors are identified and ready for critical roles
Improve and champion workforce diversity, equity and inclusion programs
Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
Conduct workplace investigations
Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
Promote Home Depot’s culture and values
Experience/Knowledge Required
A passion for leading, coaching, and inspiring a team
Exceptional commitment to Associates and Customer Experience
Ability to build strong relationships and influence leaders and associates at various levels
Strong work ethic and sense of responsibility and confidentiality
Excellent communication skills
8-12 years of progressive Human Resources generalist / leadership experience
Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
Must fulfill minimum time-in-position (1 year) and performance management code requirements
Limited travel will be required
Must live within a commutable distance to SSC
Lire la suite
Position Purpose
The Contact Center Human Resources Leader leads a Human Resources and Learning team to develop and implement people strategies that improve the Associates and the omni-channel end-to-end customer experience.
In this role, the person is accountable for leading initiatives in the areas of Associate Engagement, Learning and Development, Organizational Effectiveness, Talent Acquisition, Performance Management, Associate Relations, HR Compliance, and HR Communications.
The role ensures that HR programs and processes are executed in order to maximize positive impact and engagement in line with associate, business and customer requirements. The Contact Center HR Leader reports to the Senior Manager, Human Resources Central Operations.
Major Tasks, Responsibilities and Key Accountabilities
Select, coach, and motivate a team of Human Resources / Learning professionals
Develop and execute short and long-term contact centre Human Resources strategies
Lead talent acquisition initiatives to attract top talent for the different lines of business
Drive process improvement to the benefit of Associate and Customer Experience
Lead and develop learning & development initiatives in line with business and Associate needs
Partner with business leaders to ensure qualified successors are identified and ready for critical roles
Improve and champion workforce diversity, equity and inclusion programs
Provide counsel, support, strategic HR guidance to leaders on change management initiatives, Leadership effectiveness and Associate engagement
Conduct workplace investigations
Collaborate cross-functionally with other business and HR teams within the organization to align on initiatives impacting both the customer and associate experience
Promote Home Depot’s culture and values
Experience/Knowledge Required
A passion for leading, coaching, and inspiring a team
Exceptional commitment to Associates and Customer Experience
Ability to build strong relationships and influence leaders and associates at various levels
Strong work ethic and sense of responsibility and confidentiality
Excellent communication skills
8-12 years of progressive Human Resources generalist / leadership experience
Proficiency with PC applications (Word, Excel, PowerPoint) and social tools (LinkedIn, etc.)
Must fulfill minimum time-in-position (1 year) and performance management code requirements
Limited travel will be required
Must live within a commutable distance to SSC
