Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
Project Planning & Management: Ensure proper workload distribution and project intake process.
Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
Measure Results: Evaluate and action opportunities to improve the business.
Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
Coaching & Mentoring: Coach resources and mentor UX team members for career development.
Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Problem Solving Ability
Business Acumen
Cross-Functional Team Collaboration
Stakeholder Management
Back-end data management
Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
Reports to: Manager, Online Category Experience
Direct Reports: Yes
Travel Requirements:
Limited
Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Hybrid Work:
Hybrid
Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
Working in an office setting - computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
2+ years in a relevant field
Minimum Leadership Experience:
1+ year
Certifications:
None required
Other Requirements/Assets:
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience in managing UX teams and projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity
Experience with Adobe Analytics, Looker, Tableau & P360 an asset
Lire la suite
Position Overview: We are seeking a dynamic UX Lead to manage operations execution, team capacity, and stakeholder relationships. The ideal candidate will leverage research, build a vision for the shopping journey, and ensure the delivery of high-quality user experiences. This role also involves developing and attracting top talent.
Key Responsibilities:
Customer Understanding: Leverage research to identify opportunities to drive value across shopping experiences.
Vision Building: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
End-to-End Experience: Facilitate and align postmortem shopping experiences with partners.
Project Planning & Management: Ensure proper workload distribution and project intake process.
Continuous Improvement: Monitor key metrics and continuously improve the shopping experience.
Measure Results: Evaluate and action opportunities to improve the business.
Portfolio Expertise & Strategy Alignment: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
Category Health & Execution: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
Communication: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
Stakeholder Management: Work effectively with cross-functional teams to drive efficiency in existing processes.
Core Objective: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
Leadership: Lead interview exercises, determine cultural and team fits, and align organizational needs.
Coaching & Mentoring: Coach resources and mentor UX team members for career development.
Performance Reviews: Conduct 1:1s and performance reviews to develop team skills.
Competencies:
Project Planning & Management
Research & Web Analytics (Adobe Analytics)
Problem Solving Ability
Business Acumen
Cross-Functional Team Collaboration
Stakeholder Management
Back-end data management
Leadership: Provide guidance and mentorship to team members.
Direct Manager/Direct Reports:
Reports to: Manager, Online Category Experience
Direct Reports: Yes
Travel Requirements:
Limited
Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Physical Requirements:
Extended sitting
Repetitive tasks
Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
Hybrid Work:
Hybrid
Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
Working Conditions:
Working in an office setting - computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
2+ years in a relevant field
Minimum Leadership Experience:
1+ year
Certifications:
None required
Other Requirements/Assets:
Internal candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
Proven experience in managing UX teams and projects.
Excellent communication and interpersonal skills.
Previous experience in eCommerce is a required
An aptitude for analytics; ability to derive insights, take action, and a bias for action
Strong problem-solving skills
Strong organizational skills with the ability to manage multiple projects
Strong attention to detail
Self-starter with the ability to work independently with only general guidance
Must be comfortable with Ambiguity
Experience with Adobe Analytics, Looker, Tableau & P360 an asset
